System Analyst

1 week ago


Allen, Texas, United States Prairie Consulting Services Full time

Job Title: System Analyst

Job Summary:

Prairie Consulting Services is seeking a highly skilled System Analyst to join our team. As a System Analyst, you will be responsible for providing technical support and troubleshooting services to our clients. This is a contract to hire position, and we are looking for a candidate who is able to work in a 24/7 mission-critical environment.

Key Responsibilities:

  • Provide technical support and troubleshooting services to clients in a 24/7 mission-critical environment.
  • Work with engineers to provide on-call support and troubleshoot complicated, cross-platform issues.
  • Deploy and configure network and application services.
  • Monitor network and application performance and integrity.
  • Develop tools and web services to parse application logs and system health information.
  • Develop tools to automate monitoring and assessment of Key Performance Indicators.

Requirements:

  • Bachelor's degree in a technology-related field and 2+ years of customer support experience.
  • Experience in a help desk/service desk/technical support environment.
  • Prior background working in a NOC environment is highly desired.
  • Knowledge of ITIL is a plus.
  • Strong analytical, problem-solving, and investigative skills.
  • Good communication and time management skills.
  • Ability to work unsupervised and set priorities.

Primary Skills:

  • Basic Networking Protocols
  • Linux/Unix Administration
  • Web-based applications debugging
  • Docker and Azure Basics
  • AWS Cloud Watch

Nice to Have Skills:

  • Azure DevOps
  • Databases
  • Linux Administration and Shell Scripting
  • Kubernetes and Docker

About Prairie Consulting Services:

Prairie Consulting Services is a leading provider of IT consulting services. We are committed to delivering high-quality solutions to our clients and providing a positive work environment for our employees.



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