System Analyst

2 weeks ago


Allen, United States Prairie Consulting Services Full time

Our direct client is looking for a System Analyst for Allen, TX location. This is a contract to hire position, W2 candidates only. 100% onsite


Job Description

  • Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.
  • Engineers should be responsible for providing 24/7 on call support to satisfy the critical services agreed with the customer.
  • Able to troubleshoot complicated, cross-platform issues handling OS, Networking, and Database in a cloud-based SaaS environment and handle live production incidents, debug/troubleshoot application and infrastructure issues
  • Troubleshoot, debug and drive 'Push-To-Talk' solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs, and network captures, and escalating the issue to a next-level engineer if necessary.
  • Deploy the 'Push-To-Talk' application and configure the network for communication across servers.
  • Monitor network performance, application performance, and service integrity.
  • Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.
  • Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the 'Push-To-Talk' solution and provide one-stop interfaces that indicate the health of the solution.

Requirements and Specific Knowledge/Skills:

• Bachelors in Technology related field and 2+ years of customer support experience preferably in a NOC environment

• Seeking experience in a help desk/service desk/ technical support environment.

• Prior background working in a NOC environment is highly desired.

• Knowledge of ITIL is a plus.

• Good communication skills (verbal, written and presentation).

• Strong analytical, problem solving and investigative skills.

• Attention to detail.

• Ability to work unsupervised.

• Good time management skills.

• Ability to set priorities and meet deadlines.

• Aptitude to manage multiple tasks concurrently.

• Technical literacy.

Primary Skills

Basic Networking Protocols

A background in Linux/Unix Administration

Web-based applications debugging

Docker and Azure Basics [Understanding of Virtualized Environments]

Basic understanding of AWS Cloud Watch

Great communication skills

Able to tackle customer calls

Nice to have Skills:

Azure DevOps

Databases

Linux Administration and Shell Scripting

Kubernetes and Docker


Please share your updated resume at rsharma@prairieinc.com. Thank you.


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