Help Desk Analyst
2 days ago
We are seeking a highly skilled and organized Desktop Analyst / Queue Manager to join our team at Iron Bow Technologies. As a key member of our support team, you will be responsible for managing and resolving technical issues for our clients in a timely and efficient manner.
Key Responsibilities:- Monitor and manage ticket queues to ensure timely resolution of technical issues
- Assign and prioritize tickets to ensure efficient resolution
- Communicate with clients and internal teams to ensure seamless issue resolution
- Prepare and analyze reports to track ticket trends and workload balance
- Collaborate with technical teams to resolve complex technical issues
- Proficiency in Microsoft Office, especially Excel and Word
- Experience with ticketing systems, such as Service Now and Cherwell
- Ability to use Microsoft SharePoint to post and retrieve documents
- Basic knowledge of computer hardware, software, and network installation and repair procedures
- Excellent verbal and written communication skills
- High School diploma (or equivalent) required
- Ability to adapt and prioritize work independently in a dynamic environment
- Opportunity to work with a dynamic and growing company
- Competitive salary and benefits package
- Opportunities for professional growth and development
Iron Bow Technologies is an Equal Opportunity Employer and is committed to providing a work environment free of discrimination and harassment. We welcome applications from diverse candidates and encourage individuals with disabilities to apply.
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Help Desk Support Specialist
3 weeks ago
Glen Allen, Virginia, United States Iron Bow Technologies Full timeJob Title: Desktop Analyst / Queue ManagerIron Bow Technologies is seeking a skilled Desktop Analyst / Queue Manager to join our team in a permanent hybrid remote opportunity in VA.This is a hybrid remote position with ~2 days / week onsite at our Glen Allen PMO (*candidates MUST reside in Richmond, VA area to be considered*).Key Responsibilities:Monitor...
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Help Desk Support Specialist
2 weeks ago
Glen Allen, Virginia, United States Iron Bow Technologies Full timeJob Title: Desktop Analyst / Queue ManagerWe are seeking a skilled Desktop Analyst / Queue Manager to join our team at Iron Bow Technologies. As a key member of our support team, you will be responsible for monitoring ticket queues, assigning tickets to appropriate resources, and ensuring timely resolution of incidents and requests.Key...
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Help Desk Support Specialist
2 days ago
Glen Allen, Virginia, United States Iron Bow Technologies Full timeJob Title: Desktop Analyst / Queue ManagerWe are seeking a highly skilled and detail-oriented Desktop Analyst / Queue Manager to join our team at Iron Bow Technologies. This is a hybrid remote position with approximately 2 days per week onsite at our Glen Allen PMO.Key Responsibilities:Monitor ticket queues and assign tickets to appropriate resources for...
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Help Desk Support Specialist
1 day ago
Glen Allen, Virginia, United States Strategic Solutions of Virginia, LLC Full timeJob Title: Help Desk Support SpecialistWe are seeking a skilled Help Desk Support Specialist to join our team at Strategic Solutions of Virginia, LLC. As a key member of our IT support team, you will be responsible for providing high-quality technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide...
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Front Desk Representative
4 weeks ago
Glen Allen, Virginia, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Register guests...
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Front Desk Representative
2 weeks ago
Glen Allen, Virginia, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesRegister guests...
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Front Desk Representative
3 weeks ago
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Business Systems Analyst Lead
4 weeks ago
Glen Allen, Virginia, United States Prime Therapeutics Full timeJob Title: Lead Business AnalystAt Prime Therapeutics, we're committed to helping people get the medicine they need to feel better and live well. As a Lead Business Analyst, you'll play a critical role in driving this mission forward.Job SummaryWe're seeking a highly skilled Lead Business Analyst to join our team. In this role, you'll be responsible for...
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Senior Business Analyst
3 weeks ago
Glen Allen, Virginia, United States Atlantic Union Bank Full timeSenior Business AnalystThe Senior Business Analyst will play a crucial role in helping Business Leaders analyze business needs, develop business cases, and elicit, prioritize, and assess business requirements for strategic enterprise projects and programs.Key ResponsibilitiesWork closely with business leaders to understand business strategies and help...
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Senior Business Systems Analyst
20 hours ago
Glen Allen, Virginia, United States Prime Therapeutics Full timeJob DescriptionAt Prime Therapeutics, we're dedicated to helping people get the medicine they need to feel better and live well. As a Lead Business Analyst - IT, you'll play a critical role in solving complex system problems and driving innovation.Key Responsibilities:Lead the work direction of a team of analysts and/or business, IT, and other project...
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Senior Data Quality Analyst
4 weeks ago
Glen Allen, Virginia, United States Dexian Full timeJob SummaryDexian is seeking a highly skilled Data Quality Analyst to join our team in Glen Allen, VA.Key ResponsibilitiesCollaborate with business partners to understand data quality standards, policies, and procedures to ensure data integrity.Develop and maintain documentation related to data quality processes.Provide training and support to end-users on...
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Business Systems Analyst II
1 week ago
Glen Allen, Virginia, United States Zillion Technologies Full timeJob Title: Business System Analyst IIZillion Technologies is seeking a highly skilled Business System Analyst II to join our team. As a key member of our organization, you will be responsible for analyzing business needs and developing technical solutions to drive business growth and improvement.Key Responsibilities:Facilitate and translate business...
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Senior Business Analyst
4 weeks ago
Glen Allen, Virginia, United States Atlantic Union Bank Full timeJob SummaryWe are seeking a highly skilled Senior Business Analyst to join our team at Atlantic Union Bank. As a key member of our Business Transformation Office, you will play a critical role in helping our business leaders analyze business needs, develop business cases, and elicit, prioritize, and assess business requirements for complex enterprise...
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Business Process Innovation Analyst Intern
1 month ago
Glen Allen, Virginia, United States Dominion Energy Full timeJob SummaryAs an Innovation Business Process Analyst Intern at Dominion Energy, you will gain hands-on experience in artificial intelligence and its applications. You will be exposed to various aspects of AI, including Generative and Predictive AI tools like Microsoft Copilot for Web and Microsoft Copilot for Work.You will learn how to utilize these tools to...
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Field Service Technician
3 weeks ago
Glen Allen, Virginia, United States Iron Bow Technologies Full timeJob Title: Field Service TechnicianIron Bow Technologies is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to our clients in the Richmond, VA area.Key Responsibilities:Provide end-to-end IT infrastructure support to clientsInstall, maintain, and repair...
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Accounting Clerk
2 days ago
Glen Allen, Virginia, United States BCforward Full timeBCforward is seeking a highly motivated Accounting Clerk for an opportunity in the Travel Business segment for Connexions Loyalty.Job Details:Job Title: Accounting ClerkLocation: Glen Allen, VAJob Type: ContractDuration: 6 months and possible extensionJob Description:The Accounting Clerk is responsible for handling all correspondence related to Accounts...
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Field Service Technician
2 days ago
Glen Allen, Virginia, United States Iron Bow Technologies Full timeJob Title: Field Service TechnicianIron Bow Technologies is seeking an experienced IT Support professional to join our team as a Field Service Technician. As a Field Service Technician, you will be responsible for delivering exceptional IT support to end-users in Richmond, VA.Key Responsibilities:Provide comprehensive and timely resolution of all end-user...
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Massage Therapist
3 weeks ago
Glen Allen, Virginia, United States Massage Envy Full timeUnlock Your Potential as a Massage TherapistAre you passionate about helping others achieve their wellness goals? Do you have a passion for delivering exceptional therapeutic bodywork? We're seeking a skilled Massage Therapist to join our team at Massage Envy of Virginia Center!About the Role:As a Massage Therapist, you'll have the opportunity to work with...
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IT Support Specialist
3 weeks ago
Glen Allen, Virginia, United States Capital One Full timeJob Title: IT Support SpecialistCapital One is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our internal end-users.Key Responsibilities:Provide technical support through remote access tools to resolve...
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IT Support Specialist
2 weeks ago
Glen Allen, Virginia, United States Capital One Full timeJob Title: IT Support SpecialistCapital One is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our internal end-users.Key Responsibilities:Provide technical support through remote access tools to resolve...