Desktop Analyst

3 weeks ago


Glen Allen, Virginia, United States Iron Bow Technologies Full time
Job Title: Desktop Analyst / Queue Manager

Iron Bow Technologies is seeking a skilled Desktop Analyst / Queue Manager to join our team. As a key member of our support team, you will be responsible for managing and resolving technical issues for our clients.

Key Responsibilities:
  • Monitor and manage ticket queues to ensure timely resolution of technical issues
  • Assign and prioritize tickets to ensure efficient resolution
  • Communicate with clients and internal teams to resolve technical issues
  • Provide technical support and guidance to clients and internal teams
  • Collaborate with other teams to resolve complex technical issues
Requirements:
  • Proficiency in Microsoft Office and technical software
  • Experience with ticketing systems and technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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