Front Desk Host

3 days ago


San Diego, California, United States Montage International Full time
Front Desk Agent

At Montage International, we're passionate about delivering exceptional guest experiences. As a Front Desk Agent, you'll play a vital role in creating lasting memories for our guests.

Key Responsibilities:
  • Provide warm and sincere welcomes to our guests, setting the tone for a memorable stay
  • Assist with guest check-in and out processes, ensuring seamless transitions and accurate billing
  • Think creatively to resolve guest stay areas of opportunity, exceeding expectations and fostering loyalty
  • Communicate effectively with department leaders and colleagues to ensure personalized guest experiences
  • Maintain accurate records and stay up-to-date on hotel services and local surroundings to provide informed responses to guest inquiries
Requirements:
  • High School Diploma or equivalent; Bachelor's Degree preferred
  • Minimum 2 years' experience in hotel operations and customer service
  • Basic math skills and ability to accurately handle billing
  • Excellent communication and interpersonal skills, with a strong command of English
  • Proficiency in Microsoft Office applications, with daily use of Word, Excel, PowerPoint, and Outlook
Physical Requirements:

This role requires prolonged standing and walking, with the ability to lift up to 15 lbs. and perform manual dexterity tasks. A strong ability to bend, stoop, squat, and stretch is also necessary.

The pay scale for this position is $21.00 per hour. Montage International is an equal opportunity employer and maintains a drug-free workplace, with pre-employment substance abuse testing.


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