Assistant Golf Operations Manager

3 weeks ago


Ypsilanti, Michigan, United States PGA Full time

Position Overview

This is a salaried role that supports the Head Golf Professional in managing the daily functions of the Golf Course. The position involves overseeing the scheduling and administration of the outside staff, in addition to conducting lessons, clinics, and camps. A key focus will be on fostering hospitality and goodwill among all customers and staff, with an emphasis on delivering exceptional customer service to ensure a premium golf experience. Professional appearance and a friendly, upbeat personality are essential. This role is classified as Non-Exempt under FLSA guidelines.

Required Experience

  • PGA Membership or Apprenticeship preferred
  • Strong knowledge of golf and the ability to play at a proficient level
  • 3-4 years of experience within the golf industry
  • Excellent verbal communication and computer skills, along with strong interpersonal abilities
  • Robust analytical and problem-solving capabilities
  • Ability to maintain integrity, professionalism, and confidentiality
  • Must be adept at multitasking and available to work flexible hours, including evenings and weekends
  • Proficient in computerized point-of-sale systems and Microsoft Office applications

Key Responsibilities

  • Exhibit a professional demeanor and uphold a professional image consistently
  • Safeguard the confidentiality of company and employee information
  • Assist in enforcing policies outlined in the employee handbook and dress code
  • Support the planning, organization, and coordination of various golf activities, including leagues, outings, and special events
  • Help oversee and manage the daily operations of outside services, including carts, range, parking, and the overall appearance of outdoor facilities
  • Supervise the merchandising process, which encompasses placing orders, receiving and displaying products, maintaining cleanliness and organization of displays, executing sales promotions, and conducting monthly merchandise inventories
  • Manage the E-Commerce website, ensuring that product listings are current, accurate, and available
  • Ensure that Golf Shop staff are well-informed about product details and ongoing sales promotions
  • Respond to guest inquiries, complaints, and concerns in a professional and diplomatic manner
  • Assist in managing play, ensuring guest check-in and fee collection processes are efficient
  • Communicate effectively with guests and staff to facilitate daily operations and ensure coordination across all departments
  • Engage in various forms of communication, including face-to-face interactions, telephone calls, and emails
  • Perform physical tasks such as moving around, bending, twisting, stooping, kneeling, crouching, reaching, sitting at a desk, working on a computer, and repetitive movements
  • Work in both indoor and outdoor environments, regardless of weather conditions
  • May involve lifting, carrying, pushing, or pulling items weighing up to 50 pounds

Benefits Offered

  • Golf Privileges
  • 403B Health Insurance
  • One Meal per Day
  • Staff Uniform Provided


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