Sales and Service Operations Manager

3 days ago


Ypsilanti, Michigan, United States AEG Full time
About the Role

We are seeking a highly motivated and experienced Sales and Service Operations Manager to join our team at AEG. As an Assistant Manager, Sales and Service, you will be responsible for leading the daily administration of our ticket sales and service operations, as well as assisting in the development of strategies to generate new revenue and service existing accounts.

Key Responsibilities
  • Sales and Service Operations: Lead the daily administration of ticket sales and service operations, including sales, customer service, and account management.
  • Strategy Development: Assist in the development of strategies to generate new revenue and service existing accounts, including ticket sales, customer service, and account management.
  • Team Leadership: Lead and motivate a team of sales and service staff, including recruiting, hiring, training, and supervising.
  • Customer Service: Provide exceptional customer service to clients and customers, including responding to inquiries, resolving issues, and providing solutions.
  • Reporting and Analysis: Track and report sales and service metrics, including sales figures, customer satisfaction, and account management.
Requirements
  • Education: Bachelor's degree in Business Administration, Marketing, or related field.
  • Experience: 1-2 years of experience in sales and service operations, including ticket sales, customer service, and account management.
  • Skills: Excellent communication, presentation, and leadership skills, as well as strong organizational and time management skills.
  • Software: Proficient in Microsoft Office, including Word, Excel, and Outlook, as well as ticketing software and CRM programs.
About AEG

AEG is a leading sports and entertainment company that operates in the United States and internationally. We are committed to providing exceptional customer service and creating memorable experiences for our clients and customers.



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