Customer Account Specialist

1 month ago


New York, New York, United States TCWGlobal Full time
Job Title: Customer Account Specialist

TCWGlobal is seeking a Customer Account Specialist to join our team. In this role, you will be responsible for ensuring incoming mail reaches our customer's digital accounts.

Key Responsibilities:
  • Document, sort, pack, and ship customer mail.
  • Monitor the flow of mail from remote locations to our processing center(s) and investigate any disruptions.
  • Import, categorize, and review address network shipping backhaul and invoice data from various sources.
  • Support quality control metrics and programs, and drive continuous quality improvements.
  • Work with management to resolve production problems and bottlenecks.
Requirements:
  • Exceptional attendance and punctuality.
  • Able to lift 40lb.
  • Ability and experience to independently self-manage.
  • Positive-thinking and team player.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.



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