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Patient Service Representative

2 months ago

Beverly Hills, California, United States Cedars-Sinai Full time
About the Role

Cedars-Sinai is seeking a highly skilled Patient Service Representative to join our team. As a key member of our medical network, you will be responsible for providing exceptional patient care and support in a fast-paced outpatient setting.

Key Responsibilities
  • Provide outstanding customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Manage patient registration, scheduling, and payment processes, ensuring accuracy and efficiency.
  • Verify patient demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
  • Assist with the management of physician schedules, identifying opportunities for improvement and implementing process changes as needed.
  • Process and track referrals and authorizations for various insurance types, ensuring timely and accurate communication with patients and providers.
  • Monitor and assess workflow, identifying opportunities for improvement and implementing process changes as needed.
Requirements
  • High school diploma or equivalent required; two years of experience in a patient service representative role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
About Cedars-Sinai

Cedars-Sinai is a leader in providing high-quality healthcare, encompassing primary care, specialized medicine, and research. Our medical network serves patients throughout Southern California, with a commitment to delivering coordinated, compassionate care.