Senior Patient Service Representative
4 weeks ago
At Cedars-Sinai, we are seeking a highly skilled Senior Patient Service Representative to join our team. As a key member of our patient service team, you will be responsible for providing exceptional patient care and support in a fast-paced outpatient medical office setting.
Key Responsibilities
- Check in and check out patients, collect co-payments, and reconcile payments while ensuring accurate patient demographic and insurance information in CS-Link.
- Schedule appointments, complete patient registration, and collect patient payments while delivering a high standard of customer service.
- Identify opportunities for improvement within CS Link and department workflows.
- Coordinate administrative support activities, including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
- Establish and maintain collaborative relationships with peers, physicians, patients, and departments.
- Coordinate communication between patients, family members, medical staff, administrative staff, insurance plans, and other departments.
- Participate in lean management processes by detailing, monitoring, and updating department-specific data.
- Manage physician master schedules and coordinate all schedule changes as instructed.
- Process and track referrals and authorizations for various insurance types.
- Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
- Monitor your own workflow to meet the requirements of your position at a level of expertise that requires minimal direction.
- Explain policies, procedures, or services to patients using administrative knowledge.
- Participate in daily huddles and staff meetings with topics and presentations to improve positive and effective partnership.
- Practice infection prevention standards and all department policies and procedures.
Qualifications
- High school diploma or GED preferred.
- Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.
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