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Patient Service Representative

1 month ago

Beverly Hills, California, United States Cedars-Sinai Full time

Job Summary

The Patient Service Representative is a key member of our team, responsible for providing exceptional patient care and support in a fast-paced medical office environment. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team setting.

Key Responsibilities

  • Provide outstanding customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Assist with patient registration, scheduling appointments, and collecting payments.
  • Verify patient demographic and insurance information, ensuring accuracy and completeness.
  • Manage patient care flow, including monitoring CS-Link message pools and standard work.
  • Participate in daily huddles and staff meetings to stay informed and contribute to team goals.
  • Adhere to infection prevention standards and department policies and procedures.

Requirements

  • High school diploma or equivalent required; two years of experience in a patient service or medical office setting preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to maintain confidentiality and handle sensitive patient information.
  • Basic computer skills and proficiency in electronic medical records systems.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare, with a commitment to innovation, education, and community service. Our team is dedicated to delivering exceptional patient care and making a positive impact on the lives of our patients and their families.