Clinical Service Nurse II

1 week ago

Durham, North Carolina, United States Duke Health Full time

Position Overview:

At Duke Health, we are dedicated to providing exceptional healthcare that transforms the lives of our patients and their families. We invite you to explore a fulfilling career with us.

About Duke University Hospital:

Duke University Hospital, located in Durham, North Carolina, is recognized as one of the leading hospitals in the United States and the top hospital in North Carolina. As the largest facility within Duke Health, it boasts 1,048 patient beds and 65 operating rooms, along with extensive diagnostic and therapeutic services, including a regional emergency/trauma center.

Duke Nursing Highlights:

  • Designated as a Magnet organization.
  • Annual recognition of nurses as North Carolina's Great 100 Nurses.
  • Awarded for strong advocacy of specialty nursing certification.
  • Registered nurses play a vital role in our healthcare system.
  • Quality of life in the Triangle area.
  • Relocation assistance available based on eligibility.

Role Description:

The Pediatric Gastroenterology Department at Duke Children's Hospital is committed to delivering outstanding care to our patients. This role involves providing triage support for pediatric patients, collaborating with multidisciplinary teams to ensure a seamless patient experience.

Key Responsibilities:

  • Manage triage calls, resolving issues within your scope, and coordinating follow-up with healthcare providers.
  • Assist with medication refills, referral management, and completion of necessary documentation.
  • Coordinate care, including diagnostic testing and outpatient appointments.
  • Educate patients and families on care plans for procedures and therapies.
  • Oversee the activities of unlicensed care providers.

What to Expect:

  • Engage in multitasking, including documentation of assessments and care plans.
  • Provide education to patients and families in line with nursing care plans.
  • Foster relationships with patients, families, and the healthcare team.

What We Offer:

  • Comprehensive learning and development opportunities.
  • Clinical ladder advancement.
  • Tuition assistance for further education.
  • Relocation grants and employee referral programs.
  • Competitive benefits package including medical, dental, and retirement plans.

Minimum Qualifications:

  • Graduation from an accredited nursing program (Bachelor's or Associate's degree).
  • At least one year of relevant clinical experience.

Licensure and Certification:

  • Current registration with the North Carolina State Board of Nursing or compact RN licensure.
  • BLS certification is required.

Desired Qualifications:

  • Two years of nursing experience, including one year in pediatrics.
  • Experience in telephone triage or managed care coordination.
  • Strong communication and organizational skills.
  • Ability to work independently and as part of a team.

Duke is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We strive to create a community where all individuals feel valued and respected.

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