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Clinical Service Nurse II
2 months ago
About Duke Health:
At Duke Health, we are dedicated to providing empathetic care that positively impacts the lives of patients, their families, and the broader community.
Overview of Duke University Hospital:
Duke University Hospital, located in Durham, North Carolina, is recognized as one of the premier hospitals in the United States and is the leading hospital in North Carolina, as per U.S. News and World Report. It is the largest facility within Duke Health, boasting 1,048 patient beds and 65 operating rooms, along with extensive diagnostic and therapeutic resources, including a regional emergency/trauma center and an endo-surgery center.
Duke Nursing Highlights:
Duke University Health System is proud to be designated as a Magnet organization. Our nurses are frequently acknowledged as part of North Carolina's Great 100 Nurses. Furthermore, we have received the American Board of Nursing Specialties Award for our advocacy of nursing certification.
Position Overview:
The Clinical Service Nurse II role at Duke University Hospital is a full-time position that operates on a day shift schedule. We are seeking an experienced Registered Nurse who is committed to our mission of Advancing Health Together.
Department Profile:
The Pediatric Gastroenterology Department at Duke Children's Hospital is dedicated to delivering exceptional care to each patient, ensuring a superior patient experience. This role will involve providing triage support for our pediatric patients in collaboration with a dynamic team of healthcare professionals.
Key Responsibilities:
- Manage triage calls and resolve issues within your scope of practice.
- Gather pertinent information and coordinate follow-up with healthcare providers to develop and communicate care plans to patients.
- Document communications in the electronic health record and assist in managing patient messages.
- Support medication refills, referral management, and completion of necessary forms.
- Facilitate care coordination, including scheduling diagnostic tests and outpatient appointments.
- Educate patients and families regarding their care plans, therapies, and equipment.
- Delegate tasks and oversee the activities of unlicensed care providers.
What to Expect:
- Engage in multitasking, including documenting assessments, planning care, and evaluating patient status.
- Build relationships with patients, families, and the healthcare team.
What We Offer:
- Opportunities for professional growth and development through our Office of Continuing Education.
- Clinical Ladder Advancement and Tuition Assistance.
- Comprehensive benefits package including medical, dental, vision, and retirement plans.
Minimum Qualifications:
- Graduation from an accredited Bachelor's Degree in Nursing or an Associate's Degree in Nursing or Nursing Diploma program.
- A minimum of twelve months of relevant clinical experience is required.
Licensure and Certification:
- Current registration with the North Carolina State Board of Nursing as a registered professional nurse or current compact RN licensure to practice in North Carolina is required.
- BLS Certification is mandatory.
Desired Qualifications:
- Two years of nursing experience, including one year in pediatrics.
- Experience in telephone triage or managed care coordination.
- Strong communication skills and proficiency in software navigation.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunities without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. We strive to create a collaborative and inclusive community where diverse perspectives and experiences are valued.
