Senior Customer Experience Manager

6 days ago


Chicago, Illinois, United States United Airlines Full time
Empowering Customers, Amplifying Success

We invite applications for a Senior Customer Experience Manager to spearhead initiatives that drive positive change across our organization. As a leader in this role, you will foster exceptional customer experiences by streamlining processes, resolving issues efficiently, and promoting a culture of empathy and understanding.

About the Role:

  • Develop and implement strategies to simplify customer interactions, reducing frustration and improving loyalty.
  • Maintain open communication channels with customers, employees, and stakeholders to ensure seamless issue resolution.
  • Conduct thorough analyses of customer feedback, identifying areas for improvement and suggesting actionable solutions.

What You'll Need:

  • A Master's degree in a relevant field (e.g., aviation management, customer service, marketing).
  • At least 7 years of experience in customer-facing roles, with a focus on relationship building and conflict resolution.
  • Exceptional listening skills, combined with effective written and verbal communication skills.

Join Our Team:

  • A competitive salary range of $145,000 - $180,000 per year, dependent on experience.
  • A comprehensive benefits package, including flexible work arrangements and access to wellness programs.
  • Opportunities for growth and professional development within a supportive and collaborative environment.


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