Customer Service Ambassador

22 hours ago


Chicago, Illinois, United States EXPERIENCE GROUP INC Full time

**About The Experience Group**

We specialize in transforming real estate assets to meet the demands of modern audiences, elevating their purpose and profitability. Our team is passionate about creating exceptional customer experiences that set trends ahead of the curve.

As a **Concierge at The Experience Group**, you will be responsible for providing top-notch customer service to our clientele, shoppers, and visitors while offering assistance, information, and personalized recommendations. Your primary objective is to ensure a seamless and enjoyable shopping experience, while exceeding customer expectations and enhancing the overall satisfaction of their visit.

**Key Responsibilities:**

  • Customer Service Excellence: Ensure that all concierge services meet or exceed customer expectations by providing assistance, information, and guidance to shoppers and visitors in the following areas: texting and wayfinding, recommendations and reservations, gift card sales
  • Customer Engagement: Warmly greet and welcome shoppers and visitors, providing information about store locations, product offerings, promotions, and special events
  • Visitor Assistance: Assist shoppers and visitors with inquiries, directions, recommendations, and other requests to enhance their center experience
  • Problem Resolution: Assist in the timely resolution of customer complaints or issues while maintaining a positive, professional, and welcoming atmosphere

**Salary:** $40,000 - $55,000 per year

**Requirements:** High school diploma or equivalent required; 1 – 2 years of customer service, hospitality, retail, or related role preferred; good communication and interpersonal skills; familiarity with Microsoft Office Suite and customer service management software; ability to remain calm and composed under pressure and resolve conflicts or difficult situations effectively



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