B2B Customer Experience Agent
2 weeks ago
Keeper Security is hiring a skilled B2B Customer Experience Agent to deliver exceptional technical support to our customers via phone, email, and Salesforce. As a key member of our team, you will work closely with our global headquarters in Chicago and have the opportunity to work a hybrid schedule.
About the JobYou will be responsible for handling customer requests and feedback, providing accurate and professional assistance, and consistently staying up-to-date on product knowledge. The ideal candidate should have 1+ years of experience in a technical support role and excellent communication and presentation skills, both written and verbal.
- Handle incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns.
- Know when to escalate more in-depth issues to the Tier 2 team.
The estimated salary for this position is $70,000 - $90,000 per year, and benefits include Voluntary Short/Long Term Disability Insurance, 401K (Roth/Traditional), and a generous PTO plan that celebrates your commitment and seniority.
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