Child Support Services Specialist

2 weeks ago


Knoxville, Tennessee, United States Veritas HHS LLC Full time
Job Overview

Veritas-HHS is looking to hire a Child Support Services Specialist to provide essential support within the 6th Judicial District Child Support Services. This role is pivotal in ensuring compliance with child support obligations and facilitating effective communication between involved parties.

About Veritas-HHS

Veritas-HHS specializes in delivering consulting and operational support to health and human services organizations at both state and county levels. Our team comprises seasoned professionals dedicated to enhancing service delivery amidst evolving policies and frameworks.

Our corporate culture is anchored in our mission and core values, which prioritize our workforce as the cornerstone of our success. Here’s a glimpse of our Mission and Core Values:

Mission – Engage in socially beneficial work, enjoy the process, and achieve success.

Core Values – Integrity, innovation, quality of service, and teamwork.

Benefits Offered:

  • Comprehensive Health Insurance
  • Dental and Vision Coverage
  • 401(k) Retirement Plan
  • Short-term and Long-term Disability Insurance
  • Life Insurance
  • Employee Assistance Programs
  • Telehealth Services
  • Generous Paid Time Off
  • Nectar Rewards Program

Position Responsibilities

The Child Support Services Specialist will be responsible for managing a caseload aimed at achieving favorable outcomes for clients. Key responsibilities include:

  • Evaluating case details and determining subsequent actions in line with state regulations.
  • Conducting interviews, collecting necessary documentation, and facilitating referrals to community resources.
  • Drafting legal documents and correspondence pertinent to each case.
  • Utilizing state systems to maintain up-to-date case information and support automated processes.
  • Initiating locate activities for absent parents.
  • Monitoring personal performance through specialized reporting.
  • Addressing and resolving client inquiries and complaints.
  • Updating state systems with new information and documenting client interactions.
  • Taking proactive measures to address client concerns.
  • Performing additional duties as assigned.

Qualifications

Ideal candidates will possess:

  • An Associate's degree or Paralegal Certification (preferred).
  • A minimum of two years of experience in a legal or governmental case processing environment, with public interaction experience being advantageous.
  • A willingness to substitute educational qualifications for relevant experience.
  • Strong communication skills and a commitment to teamwork and organizational goals.

This job description serves as a guideline and is not an exhaustive list of all duties and responsibilities associated with the position. Employees are accountable for fulfilling all aspects of their role.

For more information about Veritas HHS, please visit our website.



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