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Child Support Services Specialist
2 months ago
Veritas-HHS is looking to hire a Child Support Services Specialist to provide essential support at the 6th Judicial District Child Support Services office. This role is pivotal in managing cases effectively to ensure compliance with financial obligations related to child support.
Company Background
Veritas-HHS is dedicated to enhancing the operational capabilities of health and human services agencies at both state and county levels. Our team comprises seasoned experts committed to addressing the evolving challenges in service delivery and policy implementation.
Our organizational culture is rooted in our mission and core values, which prioritize our employees and foster a positive work environment. Here’s a glimpse of our guiding principles:
Mission – Engage in meaningful work, enjoy the process, and achieve success.
Core Values – integrity, innovation, quality of service, and teamwork.
Benefits Offered:
- Comprehensive Health Insurance
- Dental and Vision Coverage
- 401(k) Retirement Plan
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Employee Assistance Programs
- Telehealth Services
- Generous Paid Time Off
- Nectar Rewards Program
Position Responsibilities
The Child Support Services Specialist will be responsible for:
- Evaluating case details and determining subsequent actions in accordance with state regulations.
- Conducting interviews, collecting necessary samples, negotiating agreements, and referring clients to community resources.
- Drafting legal documents and correspondence pertinent to cases.
- Utilizing state systems to maintain up-to-date case information and facilitate automated processes.
- Executing initial locating activities for clients.
- Monitoring personal performance through specialized reporting.
- Addressing and resolving customer inquiries and complaints effectively.
- Updating state systems with relevant information and documenting customer interactions.
- Taking proactive measures to address customer concerns.
- Performing additional related tasks as assigned.
Qualifications Required:
- Associate's degree or Paralegal Certification is preferred.
- A minimum of two years of experience in a legal or governmental case processing environment, with public interaction experience being advantageous.
- Educational qualifications may substitute for work experience.
- Proven ability to communicate effectively, collaborate in a team-oriented setting, and align with organizational goals and values.
This job description serves as a general overview of the responsibilities and qualifications associated with the role. Employees are expected to fulfill all duties as assigned.
Discover more about Veritas HHS at our official website.
