Field Service Specialist

6 days ago

Knoxville, Tennessee, United States Dürr Systems Inc Full time
Job Description

About Dürr Systems Inc

Dürr Systems Inc is a leading provider of mechanical and plant engineering solutions. Our company offers a wide range of products, systems, and services that enable highly efficient manufacturing processes in various industries.

We operate in the market with five divisions:

  • Paint and Final Assembly Systems: We provide paint shops and final assembly systems for the automotive industry.
  • Application Technology: Our robot technologies enable the automatic application of paint, sealants, and adhesives.
  • Measuring and Process Systems: We offer balancing and cleaning systems, as well as testing and filling technology.
  • Clean Technology Systems: Our exhaust-air purification systems and energy-efficiency technology help our customers reduce their environmental impact.
  • Woodworking Machinery and Systems: We provide machinery for the woodworking industry.

Job Summary

We are seeking a highly skilled Field Service Specialist to join our Application Technology division. As a Field Service Specialist, you will be responsible for providing onsite support for Dürr finishing and sealing equipment in the Midwest.

Key Responsibilities

  • Provide hands-on technical assistance for Dürr automation equipment.
  • Manage spare parts and execute aftermarket sales.
  • Offer emergency service and phone support.
  • Conduct start-up and commissioning at customer locations.
  • Supervise and organize contractor activities.
  • Manage consignment cabinets, staging, inventory, repairs, emergency service, deliveries, and equipment health checks.
  • Test and repair equipment at customer sites.
  • Submit necessary reports for management.
  • Travel approximately 60% of the time.

Requirements

  • 5+ years of experience in a service role.
  • High verbal and written communication skills.
  • Knowledge of Dürr parts, part numbers, and installations preferred.
  • Proficient with Microsoft Office: Word, Excel, and PowerPoint.
  • Knowledge of SAP is a plus.
  • Ability to foster a positive work environment that encourages achievement of team objectives, customer satisfaction, and company goals.
  • Good time management and organizational skills.
  • Good verbal communication skills.
  • Able to effectively communicate with service departments, suppliers, and customers.
  • Able to work well independently and in a team environment.
  • Able to technically define problems and propose solutions.
  • Willing and able to work overtime, weekends, and holidays when necessary.

Physical Demands

The incumbent is occasionally required to stand, walk, sit, kneel, crawl, and use hands and arms. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision and distance vision. Employee must be able to fly and drive. Employee must be able to climb stairs and ladders, wearing appropriate fall protection as needed. Incumbent is required to work with and near equipment such as industrial fans, pumps, etc. in a manufacturing setting. They must also be able to operate motorized equipment such as a scissor lift or man lift.

Equal Opportunity Employer

Dürr Systems Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, marital or veteran status, the presence of a medical condition or disability, height, weight, or any other protected status. We maintain a drug-free work place and perform pre-employment drug and alcohol testing.

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