IT Support Specialist

2 days ago

WinstonSalem, North Carolina, United States MyCareer+ Full time
Job Title: IT Support Analyst

Job Summary:

We are seeking a highly skilled and experienced IT Support Analyst to join our team at MyCareer+. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical issues, and maintaining the overall health and performance of our IT systems.

Key Responsibilities:

  • Provide technical support and assistance to end-users via phone, email, and chat
  • Document and track user information, including contact details and issue descriptions
  • Utilize diagnostic tools to troubleshoot and resolve technical issues
  • Access software updates, drivers, knowledge bases, and online resources to resolve problems
  • Learn and support the software and hardware used within the organization
  • Perform hands-on troubleshooting, including software installations, upgrades, and system configurations
  • Test fixes to ensure problems are fully resolved
  • Conduct follow-ups on completed help requests to ensure user satisfaction
  • Create help sheets and knowledge base articles for user reference

Requirements:

  • Strong knowledge of computer hardware, including desktops, laptops, printers, and mobile devices
  • Extensive experience with desktop and mobile operating systems, such as Windows 10/11, iOS, and Android
  • Proficient in application support, particularly Microsoft Office / O365 (GCC High tenant preferred)
  • Familiarity with network devices, such as routers, switches, and firewalls
  • Experience with backup solutions, like Unitrends, and antivirus programs, like BitDefender
  • Familiarity with Epicor Kinetic (ERP) is an advantage
  • Proficiency in Active Directory / Azure management
  • Knowledge of Cisco IP phones and Cisco Call Manager systems
  • Ability to support remote users with tools, like TeamViewer

Personal Attributes:

  • Ability to research and resolve a wide variety of computing issues
  • Quick learner with the ability to retain technical information
  • Capable of explaining complex technical concepts in user-friendly language
  • Self-motivated and highly organized
  • Strong attention to detail
  • Demonstrated analytical and problem-solving skills
  • Ability to prioritize and manage tasks effectively in a high-pressure environment
  • Excellent customer service orientation

Working at MyCareer+:

We are a dynamic and innovative company that values our employees and provides a supportive and collaborative work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

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