IT Support Specialist

1 week ago

WinstonSalem, North Carolina, United States Truliant Federal Credit Union Full time
Job Summary

We are seeking a highly skilled IT Service Desk Engineer I to join our team at Truliant Federal Credit Union. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal staff, troubleshooting and resolving technical issues, and documenting issue details and resolutions.

Key Responsibilities
  • Provide first-level technical support to internal staff, including troubleshooting and resolving technical issues related to computers, printers, video, applications, network access, wireless, mobile devices, and other technical areas.
  • Escalate issues as needed to IT Service Desk Engineer II and other appropriate IT staff, and follow up to ensure immediate resolution of critical issues.
  • Ensure proper documentation is created for all IT trouble tickets as they occur, and assist in developing and maintaining solid documentation for knowledge management and internal procedures and processes.
  • Actively monitor the Service Desk ticketing queue and SLAs as part of an on-call rotation to ensure service-level commitments are being met.
  • Coordinate setup of new user accounts across multiple platforms, employee hardware deployments, and upgrades.
  • Participate in the technology onboarding of new employees, introducing them to and training them on their individual desktop computing needs and tools.
  • Provide support to employees using VMware Horizon clients and vSphere management console.
  • Participate in a weekly on-call rotation, including after-hours and weekend support.
Requirements
  • Bachelor's degree or Associates degree in IT-related field or 3 years equivalent experience required in lieu of degree.
  • Minimum of 2 years of experience in an IT Service Desk Engineer capacity is required.
  • Working technical knowledge of Microsoft Windows, current network protocols and standards, laptops, printers, MS Office products, and VMWare.
  • Experience working in a team-oriented, collaborative environment is required.
  • A+ or industry standard laptop/desktop certification preferred.
What We Offer
  • No-cost employee Medical, dental, vision coverage.
  • Prescription benefits (including mail order).
  • Paid holidays and Paid Time Off (PTO).
  • 401(k) plan with contribution matching.
  • Paid community involvement volunteer hours.
  • Paid group life Insurance.
  • Teammate loan discounts.
  • Tuition reimbursement.
  • Short and long-term disability.
  • Health & Wellness program.
  • Teledoc (physician video conferencing).
  • Onsite fitness facilities or health club reimbursement.
  • Employee Assistance Program (EAP).
  • Medical flexible spending account.
  • Dependent care flexible spending account.

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