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IT Support Specialist

2 months ago

WinstonSalem, North Carolina, United States Axiom Technologies Full time

Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.

We are seeking a skilled IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and accurate assistance to end-users within our desktop computing environment.

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, and other IT equipment.
  • Assist users in logging incidents and requests, and provide timely resolutions.
  • Manage and maintain accurate records of all interactions with end-users.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Stay up-to-date with the latest technologies and best practices in IT support.

Requirements:

  • Proven experience in IT field services, preferably in an enterprise-level organization.
  • Strong technical skills with hardware and software, including Windows and Mac.
  • Excellent problem-solving and customer service skills.
  • Relevant IT certifications or a degree in IT, Computer Science, or a related field.

Preferred Qualifications:

  • Experience with NicView and Amazon Echo.
  • Knowledge of Caregility Platform, eVideon Platform, and Axis Device Manager.

What We Offer:

Axiom Technologies offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and skilled IT professional looking for a new challenge, please submit your resume for consideration.