IT Support Specialist
23 hours ago
Job Summary:
The IT Support Analyst will play a critical role in ensuring the smooth operation of our organization's computer systems and networks. This position requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and chat
- Document and track user information and troubleshooting processes
- Utilize diagnostic tools to resolve technical issues
- Learn and support new software and hardware
- Perform hands-on troubleshooting and testing
- Conduct follow-ups to ensure user satisfaction
Requirements:
- Strong knowledge of computer hardware and software
- Extensive experience with desktop and mobile operating systems
- Proficient in application support, particularly Microsoft Office / O365
- Familiarity with network devices and backup solutions
- Ability to support remote users with tools like TeamViewer
Personal Attributes:
- Quick learner with the ability to retain technical information
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Self-motivated and highly organized
About MyCareer+:
MyCareer+ is a leading provider of IT services and solutions. We are committed to delivering high-quality support to our clients and providing a positive work environment for our employees.
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