Student Management System Support Specialist

4 days ago

WinstonSalem, North Carolina, United States AlphaBest Full time
Job Title: Student Management System Support Specialist

AlphaBEST Education is seeking a highly skilled and experienced Student Management System Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our employees and ensuring the smooth operation of our Student Management System.

Key Responsibilities:
  • Leverage support ticket and task management tools to ensure a streamlined workflow and quick turn-around on all new and open tickets in Student Management System.
  • Maintain accurate records of interactions with AlphaBEST team members and recurring user problems.
  • Facilitate ticket resolution for open tickets as assigned. Serve as liaison to ensure any problems are resolved.
  • Assist with the allocation and revocation of logins for student management system.
  • Create and generate company reports from data in student management systems as assigned.
  • Provide support to AlphaBEST team members when any system issues or concerns arise by responding via ticketing, emails, or phone calls to resolve the issue.
  • Troubleshoot and resolve day to day SMS-related issues submitted via support ticket.
  • Utilize Remote Support tools to resolve software related issues on company computers as needed.
  • Attend company meetings and trainings sessions as necessary.
Requirements:
  • Strong understanding of Windows, Apple, Android and IOS operating systems.
  • Proficiency in Microsoft Office.
  • Strong written and verbal communication skills.
  • Proven success in time management and meeting project deadlines.
  • Comfortable working individually and in team settings.
  • Ability to think creatively to solve problems.
  • Proven experience working with technology with an emphasis on support.
What We Offer:

We offer a competitive salary range of $20.00 per hour depending on experience.

Join our team and be a part of a dynamic and innovative organization that is making a difference in the lives of children and families.

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