Bilingual Customer Service Representative

4 days ago


Richardson, Texas, United States Adecco USA Full time
Adecco USA is Hiring

We are seeking a highly skilled and bilingual customer service representative to join our team in Dallas, TX. As a remote customer service representative, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home.

Key Responsibilities:
  • Provide timely and effective customer service via phone, email, chat, or social media
  • Resolve customer inquiries and issues in a professional and courteous manner
  • Work effectively in a fast-paced environment while maintaining accuracy and attention to detail
  • Meet or exceed performance metrics and quality standards
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
  • Bilingual French or Spanish language proficiency, including reading, writing, and speaking skills
  • High-speed, hard-wired internet connection (mobile networks and Wi-Fi are not accepted)
  • Quiet and distraction-free workspace
  • Basic proficiency with Microsoft Office suite, including email software (Outlook) and other computer software as required
  • Ability to multitask and work under pressure while maintaining accuracy
  • Ability to read and interpret documents, such as procedure manuals and software manuals
  • Ability to write routine reports and notes, and communicate effectively with customers
What We Offer:
  • Competitive hourly rate starting at $12.60
  • Generous benefits package, including medical, dental, vision, and 401(k) options
  • Referral bonuses and opportunities for career growth and development

Adecco USA is an equal opportunity employer and welcomes applications from qualified candidates with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.



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