Technical Communications Specialist
2 months ago
About the Role
At Blue Shield of California, we are seeking a skilled Technical Communicator, Experienced to join our Technical Communications team. As a key member of our team, you will play a critical role in developing and maintaining procedure documentation used by our front-line and back-office staff.
Key Responsibilities
- Develop and deploy technical/operational communications that support front-line operational knowledge.
- Create and update technical documentation/knowledge assets, including policies and procedures.
- Employ effective development methodologies to ensure knowledge assets are relevant, readily understandable, and easily accessible.
- Ensure knowledge assets are accurate by testing instructions through audit processes and collaborating with end-users and experts.
- Understand and leverage context-sensitive knowledge and metadata taxonomy governance to build technical communication assets.
- Attend and facilitate meetings with stakeholders and experts from other departments.
- Utilize critical thinking to synthesize information from multiple sources.
- Work independently and meet time-sensitive deadlines.
- Publish and maintain content in various systems, including Service Now, MS Word, Documentum, and SharePoint.
- Participate in team engagement activities.
Requirements
- Strong technical writing and communication skills.
- Ability to work independently and collaboratively as part of a team.
- Excellent problem-solving and critical thinking skills.
- Experience with content management systems and technical documentation tools.
- Strong attention to detail and ability to meet deadlines.
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