Customer Accounts Relationship Manager

1 week ago


O'Fallon, United States Aaron's Full time

As a Customer Accounts Relationship Manager at Aaron's, you will play a crucial role in building strong relationships with our customers to drive payment collections and lease agreement renewals.

About the Role

The ideal candidate will have excellent communication skills, be able to multitask effectively, and possess a high level of empathy to understand customer needs.

Key Responsibilities
  • Manage customer accounts, including maintaining updated information in our store computer system and documenting all payment appointments.
  • Direct contact with customers who have not renewed their Lease agreements both in-home visits and over the phone.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
  • Perform various tasks as directed by management, including merchandise returns and guest deliveries.
Requirements

To be successful in this role, you must:

  • Be at least 19 years old (18 in Canada) with a valid state driver's license and meet DOT requirements for certification.
  • Have a high school diploma or equivalent and two years of retail/customer service experience.
  • Be able to lift up to 50 pounds without assistance and up to 300 pounds with the aid of a dolly.
  • Work a variable schedule from 8 am to 9 pm, including weekends and holidays.
  • Possess excellent interpersonal and communication skills, a high energy level, and the ability to multitask effectively.
Salary Range

This position offers a salary range of $14.25 to $15.00 per hour, with opportunities for incentive pay based on performance.


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