Customer Service and Order Management Representative

4 days ago


O'Fallon, United States Phoenix Textile Corporation Full time
Overview

Phoenix Textile Corporation is a leading provider of textile products and services for nursing homes and hospitals.

We are committed to promoting nurturing and healing environments by providing our customers with the right solutions to meet their needs.


Job Summary

The Sales Support Specialist will be responsible for managing incoming communications and customer service inquiries, identifying and assessing customer needs to achieve satisfaction.

This role will also involve acting as a liaison, providing product/services information, answering questions, and resolving any emerging problems which customer accounts might face with accuracy and efficiency.

Key Responsibilities
  • Perform order entry and order management tasks efficiently.
  • Communicate effectively with customers via email and phone concerning orders, contract pricing, returns and replacement orders, shipments, and necessary product information.
  • Expedite orders in coordination with other departments within the company.
  • Complete new account set up and entry procedures accurately.

Requirements and Qualifications

To succeed in this role, you will need:

  • A thorough understanding of computer software and programs, with experience using Microsoft Office Suite, particularly Word, Outlook, and Excel.
  • The ability to interact with customers, sales staff, and other company personnel in a manner that promotes customer retention and creates a positive work culture reflective of Phoenix's commitments.
  • Effective time management skills, including the ability to organize, prioritize, and manage multiple priorities.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication skills, both oral and written.
  • The ability to perform successfully with indirect supervision, being self-motivated and persistent.
  • An acceptance of performing repetitive tasks daily.

Benefits

We offer a comprehensive health and wellness benefit package, including:

  • Three-tiered health insurance.
  • Dental insurance.
  • Vision insurance.
  • Short- and long-term disability insurance.
  • Group term and voluntary life insurance.

In addition, we provide a 401(k) retirement plan with a 25% match on the first 10% of deferrals, as well as profit-sharing opportunities.

Other benefits include a generous PTO program and casual dress attire.


About Us

At Phoenix Textile Corporation, we value diversity and inclusion. We are proud to abide by regulations prohibiting discrimination against qualified individuals based on protected veteran status or disability.

Candidates who receive an offer of employment will undergo a conditional offer process contingent upon satisfactory completion of background checks and drug screens.



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