Customer Service

4 weeks ago

O'Fallon, United States Waterway Carwash Full time

Overview:

Waterway is now hiring Customer Service - Representatives at $17 per hour for our O'Fallon location As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path to promotion, as well as perks and bonuses. Be part of a work culture that values you.

The Customer Service - Representative offers and sells car wash services, memberships, and items in the store to meet customer needs and maximize satisfaction. Knowing our services and being able to make recommendations is a basic part of the job. The Customer Service - Associate will assist customers during their visit at the tunnel entrance/pay terminal, gas pumps, or in the store. Based on customer demand, the Customer Service Associate may rotate responsibilities, working inside or outside. If you are comfortable talking to customers, able to build relationships, and have a positive attitude - you would enjoy this job

Compensation: Guaranteed $17 per hour for the first 3 months. Average is $17 per hour after that (base + sales bonuses).

Location: Waterway Carwash - O'Fallon location - 3995 Crusher Dr. O'Fallon MO, 63368

Why Waterway? Perks and Discounts

  • Flexible scheduling Daytime, Evening, and Weekend shifts available.
  • Tuition Assistance Program up to $4,000 a year
  • Free Car Washes and Gas Discounts.
  • Referral Bonus program.
  • Recognized as a Top Workplace multiple years running.
  • Advancement, Promotion, & Cross-Training Opportunities.
Qualifications:

Experience

  • 6 months work experience in customer service, retail, or sales strongly preferred

Additional Requirements

  • Current and valid drivers license;
  • Professional demeanor, behavior, and appearance in accordance with company policy;
  • Ability to perform all essential functions safely without endangering oneself or others;
  • Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
  • Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
  • Ability to complete all required trainings/certifications required to perform any of the required functions.


Responsibilities:
  • Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
    • Car Washes identify customer needs and present complimentary solutions.
    • Clean Car Club memberships identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
    • Additional purchase options enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
    • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
    • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
  • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

  • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
  • Perform various transactional functions to meet customer demand and store staffing needs.
  • Various other functions as identified and directed by management.


Physical Requirements:

Work Environment/Physical Demands

  • Environmental may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
  • Vision and Hearing Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
  • Language must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
  • Cognitive perform arithmetic calculations and operate data entry devices.
  • Attendance maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.


EEO Statement:

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

  • Customer Service Ambassador

    4 days ago

    O'Fallon, United States Circle K Stores, Inc. Full time

    We are seeking a dedicated Customer Service Representative to join our team at Circle K Stores, Inc. in a Customer Service role. As a key member of our team, you will provide exceptional customer service and support to our valued customers. Key responsibilities include:• Providing excellent customer service and resolving customer issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    O'Fallon, United States Independent Community Bank Full time

    Job Description Job Description We have an opening for a Customer Service Representative/Bank Teller to join our team. This position requires a highly motivated, dedicated, and reliable individual with good math and communication skills as well as a friendly and positive team attitude. Cash handling and financial services experience...

  • Customer Service Representative

    6 days ago

    O'Fallon, Missouri, United States Ace Hardware Full time

    **Customer Service Representative:**Ace Hardware is seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and resolving customer complaints.Key Responsibilities:Answer customer questions and resolve complaints in a timely and professional mannerAssist customers with their...

  • Customer Service Representative

    6 days ago

    O'Fallon, United States Independent Community Bank Full time

    Job DescriptionJob DescriptionWe have an opening for a Customer Service Representative/Bank Teller to join our team. This position requires a highly motivated, dedicated, and reliable individual with good math and communication skills as well as a friendly and positive team attitude. Cash handling and financial services experience...

  • Customer Service Ambassador

    6 days ago

    O'Fallon, United States TEKsystems Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team. As the first point of contact for our clients, you will provide exceptional customer service and support via phone, email, and chat.Key ResponsibilitiesProvide accurate information and resolve customer inquiries in a timely mannerAssist with billing questions, take...

  • Customer Service Representative

    3 weeks ago

    O'Fallon, United States PierTech Systems Full time

    Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve...

  • Customer Service Representative

    5 days ago

    O'Fallon, Missouri, United States Enterprise Mobility Inc Full time

    Enterprise Mobility Job OpportunityWe are hiring a Customer Assistance Representative Sr at our Enterprise Rent-A-Car branch in O'Fallon, IL. As a key member of our team, you will provide exceptional customer service and support to both internal and external customers.Key Responsibilities:Assist customers with their rental needs, both in-person and over the...

  • Customer Service Representative

    6 hours ago

    O'Fallon, United States First Mid Bank & Trust Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at First Mid Bank & Trust. In this role, you will be responsible for providing exceptional service to our customers, answering their queries, and resolving any issues they may have.The ideal candidate will have excellent communication skills,...

  • Customer Service Representative

    3 weeks ago

    O'Fallon, United States U-Haul Full time

    Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring...

  • Customer Service Representative

    5 days ago

    O'Fallon, United States Taco Bell - Shiloh Full time

    Join Our TeamTaco Bell - Shiloh is seeking a highly motivated and customer-focused individual to join our team as a crew member.As a crew member, you will be responsible for providing exceptional customer service, maintaining a clean and safe work environment, and supporting the overall success of the restaurant.We are looking for someone who is passionate...

  • Customer Service Representative

    6 days ago

    O'Fallon, United States PierTech Systems Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Customer Service Ambassador

    1 hour ago

    O'Fallon, Missouri, United States Walmart Full time

    About the Role: As a Member Assist Cart Attendant at Walmart, you play a vital role in shaping our members' shopping experience. You are responsible for providing excellent customer service and ensuring that every interaction with our members is positive and memorable.">Key Responsibilities:Provide exceptional customer service to all membersGreet and assist...

  • Customer Service Representative

    5 days ago

    O'Fallon, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescriptionOur client, a leading global financial services firm, is looking to add Customer Service Representatives to their O'fallon, MO office.Summary:If you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You’ll be the first contact...

  • Customer Service Representative

    2 weeks ago

    O'Fallon, United States Chubb Full time

    We're looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations: * Whitehouse Station, NJ * Phoenix, AZ * O'Fallon, MO If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion,...

  • Customer Service Representative

    1 week ago

    O'Fallon, United States Chubb Full time

    We're looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations: * O'Fallon, MO * Phoenix, AZ * Whitehouse Station, NJ If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion,...

  • Customer Service Specialist

    5 days ago

    O'Fallon, Missouri, United States La-Z-Boy Inc. Full time

    Company Overview:La-Z-Boy Incorporated is a leading industry player that fosters an inclusive environment where employees can be themselves. We prioritize innovation and employee empowerment to deliver exceptional results in a fast-paced retail environment. As a member of our team, you will have opportunities to develop your skills and advance your career in...

  • Customer Service Representative

    5 days ago

    O'Fallon, United States Taco Bell - Shiloh Full time

    Why Join Our Team?Taco Bell - Shiloh offers a unique and rewarding work experience for individuals who are passionate about delivering exceptional customer service and contributing to a successful team. As a Restaurant Staff member, you will have the opportunity to develop new skills, work with a talented and diverse team, and enjoy competitive pay and...

  • Customer Service Representative, Overnights

    5 hours ago

    O'Fallon, United States Circle K Stores, Inc. Full time

    Store 4701637: 2035 Highway K, O Fallon, Missouri 63366 Availability - Shift/ Days Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a Customer Service Representative, Customer Service, Representative, Overnight, Retail

  • Customer Service Representative, Overnights

    3 weeks ago

    O'Fallon, United States Circle K Stores, Inc. Full time

    Store 4701595: 826 W Highway 50, O Fallon, Illinois 62269 Availability - Shift/ Days Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in Customer Service Representative, Customer Service, Representative, Overnight, Retail

  • Customer Service Representative

    4 weeks ago

    O'Fallon, United States Chubb Full time

    Job Description We're looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations: O'Fallon, MO Phoenix, AZ Whitehouse Station, NJ If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and...