Customer Success Manager
3 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at Datadog. As a key member of our customer-facing team, you will be responsible for driving new product attachment and building strong relationships with our existing customer base.
Key Responsibilities- Partner with our sales team to ensure a seamless onboarding experience for our customers.
- Proactively build relationships with customers to create mutual trust and drive growth opportunities.
- Successfully carry out the full sales cycle for any growth opportunities in existing customer accounts.
- Act as an advisor to customers to ensure they are leveraging the Datadog solution effectively.
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
- Collaborate cross-functionally with internal teams to drive customer success.
- A strong communicator with excellent attention to detail.
- Motivated by building long-term and lasting relationships.
- Driven by the opportunity to make a visible impact with your work.
- Customer-minded, always aiming to provide the most value possible.
- Excited by working in an ever-evolving and fluid solution-focused environment.
- Experienced in negotiating contract terms and overcoming pricing objections.
- Best-in-breed onboarding process.
- Sales training in MEDDIC and Command of the Message.
- An inclusive company culture and opportunity to join our Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Generous global benefits.
Datadog is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
We are an Affirmative Action and Equal Opportunity Employer and are proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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