Retail Operations Manager
2 weeks ago
Burrow is seeking a highly skilled Retail Operations Manager to lead the daily operations of our showroom in Los Angeles.
This individual will report directly to the Store Manager and be responsible for managing the sales floor, ensuring a top-notch customer experience, and driving sales growth. The ideal candidate will possess excellent communication and problem-solving skills, a strong sales background, and the ability to work effectively in a fast-paced retail environment. Key responsibilities include:- Understanding and communicating Burrow's values and brand philosophy to customers through authentic, friendly engagement
- Opening and closing the store, ensuring the cleanliness, safety, and maintenance of the store at all times
- Striving for improvement in all areas of store operations, actively working to solve any issues or concerns that arise
- Consistently delivering outstanding customer service, meeting client needs, and managing customer issues
- Performing daily duties to ensure the store exceeds sales, customer experience targets, and maintains brand consistency
- Demonstrating and explaining the benefits and features of Burrow products, as well as their assembly
- Being a product expert, current on product information for the complete Burrow assortment
- Performing continuous client follow-up to ensure successful store performance
Requirements include:
- ~3+ years of experience in a sales environment (furniture/home decor preferred)
- ~ Innovative, proactive, entrepreneurial, and a team player
- ~ Open availability to work a schedule that reflects the needs of the business, including weekends and holidays
- ~ Proven capability in consistently meeting and exceeding sales goals in a team selling environment
- ~ Tech-savvy with the ability to work across multiple digital systems and e-commerce platforms
- ~ Strong time management, communication, and organizational skills
- ~ Self-motivated and confident in your ability to network and lead by example
- ~ Equipped with experience in sales, both in person and over the phone, and the ability to discern and distill a customer's tastes and desires into stellar product recommendations
- ~ Ability to lift and carry up to 50 pounds occasionally, demonstrate furniture assembly, and maneuver effectively around the sales floor
Burrow offers a competitive wage, including holiday pay, with monthly bonus eligibility, employee discount, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for furniture and interior design, we encourage you to apply for this exciting opportunity.
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