Retail Operations Manager
4 weeks ago
Citadel Outlets is a premier outlet shopping destination in Southern California, seeking a highly skilled General Manager to lead our team. The ideal candidate will have a strong background in retail operations, property management, and marketing.
Key Responsibilities:- Develop and implement strategies to maximize tenant sales and improve the overall shopping experience.
- Oversee property management, marketing, and tenant relations, ensuring a clean, safe, and aesthetically pleasing environment.
- Prepare and manage the annual CAM budget, ensuring fiscal responsibility and accountability.
- Supervise and train in-house personnel, as well as contracted services, to maintain high standards of customer service and store operations.
- Develop strong working relationships with store managers and regional/corporate tenant contacts to drive sales and improve customer satisfaction.
- Identify and implement additional income opportunities to enhance the center's revenue streams.
- Ensure OSHA compliance and develop emergency/disaster plans to ensure business continuity.
- Assist in developing and implementing a strong marketing program to drive sales and attract new customers.
- Monitor store sales and center traffic to inform business decisions and optimize operations.
- Bachelor's degree in a related field or equivalent experience.
- Minimum 10 years of experience in retail operations, property management, or a related field.
- Proven track record of success in developing and implementing business strategies, managing budgets, and leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with tenants, employees, and stakeholders.
Citadel Outlets is an Equal Opportunity and Affirmative Action Employer, committed to ensuring equal employment opportunities for all job applicants and employees. U.S. Citizenship/Permanent Resident is required for most positions.
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