Retail Operations Manager

4 weeks ago

Los Angeles, California, United States Goodwill Southern California Full time
Job Summary

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Goodwill Southern California. As a key member of our retail operations team, you will be responsible for ensuring the efficient operation of our retail stores, boutiques, and attended donation centers.

Key Responsibilities
  • Manage the day-to-day operations of our retail stores, including supervising staff, managing inventory, and maintaining a safe and clean work environment.
  • Develop and implement strategies to improve sales, customer service, and employee engagement.
  • Collaborate with site managers to achieve established goals and standards.
  • Train and develop staff to meet company standards and goals.
  • Monitor and maintain sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
  • Buy and process donated goods, including evaluating and coaching staff on quantity, quality, and key performance indicator (KPI) business goals.
  • Ecommerce: Train, evaluate, and coach staff to identify and process ecommerce collectables and other items, luxury brands, and books, to meet goals and established SOPs and guidelines.
  • Donations: Ensure accurate capture of donor information, proper sorting of goods, and maintaining safety according to established SOPs and guidelines.
  • Backroom: Ensure proper procedures are followed to maintain backroom compliance, including transferring goods, Kaizen, hazmat, supply storage, purchased product, safety, and truck swaps.
Requirements
  • 1-3 years of supervisory experience in a customer-focused management role.
  • High school diploma or general education degree (GED) required; college degree helpful.
  • Ability to multitask projects of varying scope and complexity with minimum supervision.
  • Ability to share Goodwill's purpose with the public and ask for monetary donations and customer/donor information.
  • Bilingual in Spanish helpful.
  • Must be proficient in using computers and other technology necessary to complete the activities assigned.
  • Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.
  • Strong communication, training, developing, and people skills.
  • Demonstrated success with process accountability and multi-tasking.
  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence.
  • Clear screening processes which include: Background and Drug Screening.
What We Offer
  • Competitive hourly rate of $18.60.
  • Opportunity to work with a dynamic and growing organization.
  • Chance to make a difference in the lives of our customers and employees.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees.

Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to, or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details

  • Job Family: Retail
  • Pay Type: Hourly
  • Hiring Rate: $18.60

  • Retail Operations IT Manager

    4 weeks ago

    Los Angeles, California, United States 7 For All Mankind Full time

    Job SummaryWe are seeking a highly skilled Retail Operations IT Manager to join our team at 7 For All Mankind. As a key member of our IT department, you will be responsible for driving the development and execution of IT strategies tailored to support the growth and profitability of our retail stores.Key ResponsibilitiesLead and provide support for all IT...

  • Retail Operations Manager

    4 weeks ago

    Los Angeles, California, United States POP MART Full time

    Retail Operations ManagerPOP MART is a market-leading entertainment company and a global champion of designer toy culture. We are seeking a Retail Operations Manager to drive the operational performance, efficiency, and strategic direction of retail operations across multiple locations.Key ResponsibilitiesDevelop and implement operational strategies to drive...

  • Retail Operations Manager

    4 weeks ago

    Los Angeles, California, United States Professionals for beBee Full time $45,000 - $75,000

    As a Store Manager at beBee, you will be responsible for overseeing all store operations to ensure a seamless and outstanding customer experience. Your leadership skills will be valued in a supportive and inclusive work culture, where you will have the opportunity to lead and inspire a team in a dynamic retail environment.Key responsibilities include...

  • Retail Operations Manager

    4 weeks ago

    Los Angeles, California, United States Citadel Outlets Full time

    Job SummaryCitadel Outlets is seeking a highly skilled General Manager to oversee the daily operations of our Southern California outlet shopping destination. The ideal candidate will have a strong background in retail, leasing, and property management, with excellent leadership and communication skills.The General Manager will be responsible for maximizing...

  • Retail Operations Manager

    3 weeks ago

    Los Angeles, California, United States Citadel Outlets Full time

    Citadel Outlets is a premier outlet shopping destination in Southern California, seeking a highly skilled General Manager to lead our team. The ideal candidate will have a strong background in retail operations, property management, and marketing.Key Responsibilities:Develop and implement strategies to maximize tenant sales and improve the overall shopping...

  • Retail Operations Manager

    4 weeks ago

    Los Angeles, California, United States Goodwill Southern California Full time

    Goodwill Southern California is a leading non-profit organization dedicated to empowering individuals and communities through education, job training, and employment opportunities. We are seeking a highly skilled and motivated Retail Operations Manager to join our team at our West Los Angeles Store.The Retail Operations Manager will be responsible for...

  • Retail Operations Manager

    4 weeks ago

    Los Angeles, California, United States Burrow Full time

    Burrow is seeking a highly skilled Retail Operations Manager to lead the daily operations of our showroom in Los Angeles. This individual will report directly to the Store Manager and be responsible for managing the sales floor, ensuring a top-notch customer experience, and driving sales growth. The ideal candidate will possess excellent communication and...

  • Retail Operations Manager

    4 weeks ago

    Los Angeles, California, United States Goodwill Southern California Full time

    Goodwill Southern California is seeking a highly skilled Retail Operations Manager to lead our West Los Angeles Store team to achieve sales, production, customer service, payroll, safety, and expense control goals. The ideal candidate will have 1-3 years of supervisory experience in a customer-focused management role and be able to multitask projects of...

  • Retail Store Manager

    4 weeks ago

    Los Angeles, California, United States NBCUniversal Full time

    Job OverviewNBCUniversal is seeking a highly skilled Retail Store Manager to lead and oversee the daily operations of retail stores within our theme park environment. As a key member of our retail team, you will be responsible for driving strategic plans to maximize store profitability while upholding high standards of quality, cleanliness, and guest...

  • Retail Sales Ambassador

    4 weeks ago

    Los Angeles, California, United States SAS Retail Services Full time

    Sales Role at SAS Retail ServicesAs a Sales Representative at SAS Retail Services, you will be responsible for developing and growing sales volume in your assigned territory through effective fact-based selling and relationship building. Your goal will be to gain front-end and main aisle presence of client brands, and to sell incremental display locations...

  • Retail Store Operations Manager

    4 weeks ago

    Los Angeles, California, United States Burlington Full time

    Job Summary:As a Retail Front End Supervisor at Burlington, you will be responsible for supervising all store functions and associates while in the role of Manager on Duty. Your key objectives will include maximizing sales results through training, developing, and coaching direct reports, promoting safety for both customers and associates by adhering to...

  • Retail Operations Director

    3 weeks ago

    Los Angeles, California, United States POP MART Full time

    Retail Operations DirectorLos Angeles, CA(On-site)POP MART, a global leader in entertainment, is seeking a Retail Operations Director to drive operational performance, efficiency, and strategic direction across multiple locations. This role encompasses leadership in process optimization, team management, and customer experience. The ideal candidate will be a...

  • Retail Store Operations Manager

    4 weeks ago

    Los Angeles, California, United States Goodwill Southern California Full time

    Job SummaryThe Retail General Manager is responsible for the efficient operation of a retail store. This role manages and leads a team to achieve established goals for sales, production, customer service, payroll, safety, and expense control.Key ResponsibilitiesEnsure excellent service and team relations by engaging with ambassadors, customers, and...

  • Senior Retail Operations Manager

    3 weeks ago

    Los Angeles, California, United States Citadel Outlets Full time

    Job SummaryCitadel Outlets is seeking a highly skilled General Manager to oversee the daily operations of our outlet center. The ideal candidate will have a strong background in retail management, with experience in maximizing tenant sales and providing an exceptional shopping experience.Key ResponsibilitiesOversee property management and marketing,...

  • Program Manager

    3 weeks ago

    Los Angeles, California, United States Apple Full time

    Job DescriptionJob Title: Program Manager - WW BPR Retail Fulfillment OperationsJob Summary: We are seeking a highly skilled Program Manager to join our WW BPR Retail Fulfillment Operations team. The successful candidate will be responsible for leading medium to large-size, global cross-functional projects, and driving business process re-engineering...

  • Retail Store Manager

    3 weeks ago

    Los Angeles, California, United States Verizon Full time

    Verizon Retail Assistant Manager Job DescriptionAt Verizon, we're looking for a talented Retail Assistant Manager to join our team. As a key member of our retail operations, you'll be responsible for leading a sales team and creating exceptional customer experiences in our retail stores.Key Responsibilities:Lead and Inspire Your Team: Motivate and develop...

  • Retail Inventory Manager

    3 weeks ago

    Los Angeles, California, United States Chrome Hearts Full time

    Job DescriptionAt Chrome Hearts, we are seeking a highly skilled Retail Inventory Manager to join our team. As a key member of our retail operations team, you will be responsible for managing the distribution of merchandise across our retail stores to ensure optimal stock levels that meet consumer demand.Key Responsibilities:Execute store-level allocation...

  • Regional Director of Retail Operations

    4 weeks ago

    Los Angeles, California, United States RETS Associates Full time

    Réts Associates, on behalf of our client, a prominent CRE owner/operator in Los Angeles, is seeking a General Manager to oversee their West LA portfolio consisting of roughly 750k sf of class A retail and office space. The ideal candidate is a high energy team leader with experience managing class A retail properties in the Southern California market. The...

  • Warehouse Associate Retail

    2 weeks ago

    Los Angeles, California, United States Paradies Lagardère Travel Retail Full time

    Looking for a dynamic and professional Warehouse Associate to join our team at Paradies Lagardère Travel Retail. As a key member of our operations team, you will play a critical role in ensuring the efficient distribution of merchandise to our stores.Key Responsibilities:Provide exceptional customer service through efficient inventory control processes and...

  • Luxury Retail Boutique Manager

    4 weeks ago

    Los Angeles, California, United States Swatch Group Full time

    Job OpportunityAre you a seasoned luxury retail professional with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving sales and exceeding goals in a high-end retail environment? If so, we invite you to explore this exciting opportunity as a Luxury Retail Boutique Manager with the Swatch Group.About the...