Retail Operations Manager
1 day ago
We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Goodwill Southern California. As a key member of our retail operations team, you will be responsible for ensuring the efficient operation of our retail stores, boutiques, and attended donation centers.
Key Responsibilities- Manage the day-to-day operations of our retail stores, including supervising staff, managing inventory, and maintaining a safe and clean work environment.
- Develop and implement strategies to improve sales, customer service, and employee engagement.
- Collaborate with site managers to achieve established goals and standards.
- Train and develop staff to meet company standards and goals.
- Monitor and maintain sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
- Buy and process donated goods, including evaluating and coaching staff on quantity, quality, and key performance indicator (KPI) business goals.
- Ecommerce: Train, evaluate, and coach staff to identify and process ecommerce collectables and other items, luxury brands, and books, to meet goals and established SOPs and guidelines.
- Donations: Ensure accurate capture of donor information, proper sorting of goods, and maintaining safety according to established SOPs and guidelines.
- Backroom: Ensure proper procedures are followed to maintain backroom compliance, including transferring goods, Kaizen, hazmat, supply storage, purchased product, safety, and truck swaps.
- 1-3 years of supervisory experience in a customer-focused management role.
- High school diploma or general education degree (GED) required; college degree helpful.
- Ability to multitask projects of varying scope and complexity with minimum supervision.
- Ability to share Goodwill's purpose with the public and ask for monetary donations and customer/donor information.
- Bilingual in Spanish helpful.
- Must be proficient in using computers and other technology necessary to complete the activities assigned.
- Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.
- Strong communication, training, developing, and people skills.
- Demonstrated success with process accountability and multi-tasking.
- Ability to handle confidential information.
- Punctual and dependable attendance.
- Free from alcohol and drug abuse.
- Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
- Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence.
- Clear screening processes which include: Background and Drug Screening.
- Competitive hourly rate of $18.60.
- Opportunity to work with a dynamic and growing organization.
- Chance to make a difference in the lives of our customers and employees.
Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities
In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to, or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.
Other details
- Job Family: Retail
- Pay Type: Hourly
- Hiring Rate: $18.60
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