Retail Operations Manager

4 weeks ago


Los Angeles, California, United States POP MART Full time
Retail Operations Manager

POP MART is a market-leading entertainment company and a global champion of designer toy culture. We are seeking a Retail Operations Manager to drive the operational performance, efficiency, and strategic direction of retail operations across multiple locations.

Key Responsibilities
  • Develop and implement operational strategies to drive business growth and improve customer experience.
  • Collaborate with cross-functional teams to standardize operational procedures and policies.
  • Lead the development and implementation of Standard Operating Procedures (SOPs) to improve efficiency and consistency.
  • Ensure compliance with regulatory requirements and company policies.
  • Drive financial accountability and budget oversight to ensure alignment with company financial goals.
Requirements
  • Bachelor's degree in Business, Operations Management, or a related field.
  • 5+ years of experience in multi-store retail operations, with a minimum of 3 years in an office management role.
  • Demonstrated success in developing and implementing SOPs, policies, and best practices in a retail environment.
  • Proven track record in driving operational improvements, leading teams, and delivering strong financial results in a high-growth retail environment.
What We Offer
  • Market-competitive packages, including 401k, health insurance, PTO leave, paid sick leave, and family leave.
  • Opportunities to learn and lead, with on-the-job training and career development.

POP MART is an equal opportunity employer and does not discriminate against applicants or employees based on race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status or condition protected by applicable federal, state, or local law.



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