Account Manager II

3 weeks ago


Montgomery, Alabama, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of communication and technology solutions. Our mission is to connect the world and drive business growth through innovative products and services.

We are committed to creating a culture of teamwork, trust, and transparency. Our employees are our greatest asset, and we strive to provide a work environment that is inclusive and supportive.

Lumen has been recognized for its commitment to diversity and inclusion. We have been named one of the top workplaces for diversity by Newsweek and have achieved a perfect score on the Human Rights Campaign Corporate Equality Index.

The Role

The Account Manager II - Inside is responsible for growing revenue in small to medium-sized customer accounts. This role requires a strong understanding of customer needs and the ability to develop long-term, consultative relationships.

The primary focus of this role is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue/account churn.

Main Responsibilities
  1. Protect base revenue and meet/exceed growth quota to maximize revenue within assigned base of customers.
  2. Identify decision makers, determine customer needs, identify appropriate solutions, and position these solutions with the customer.
  3. Assess product fit and expand product portfolio through customer relationships.
  4. Update relevant customer information, including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals, and customer contracts.
  5. Provide superior customer service with every customer interaction.
What We Look For in a Candidate

We are seeking a highly motivated and experienced sales professional who possesses excellent communication and analytical skills. The ideal candidate will have a strong track record of success in account management and a passion for delivering exceptional customer service.

Basic qualifications include a high school diploma, GED, or equivalent education and 2 years of sales experience. Prior account management experience with a history of working to retain and grow existing accounts is highly desirable.

Preferred experience includes an associate's or bachelor's degree or equivalent education and experience. A demonstrated stable track record of success in an inside/outside sales role is also preferred.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location-based pay ranges are as follows:

  • $46,020 - $61,360 in AR, ID, KY, LA, ME, MS, NE, SC, and SD.
  • $48,440 - $64,580 in AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
  • $50,860 - $67,810 in CO, HI, MI, MN, NV, NH, NC, OR, and RI.
  • $53,280 - $71,040 in AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications, and other business needs.


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