Field Service Representative

2 days ago


Richmond, Virginia, United States Kreg Therapeutics Full time
Job Summary

Kreg Therapeutics is seeking a highly skilled and experienced Field Service Representative to join our team. As a Field Service Representative, you will be responsible for delivering, servicing, and picking up medical equipment from facilities. You will work closely with our operations team to ensure that our equipment is properly maintained and that our customers receive exceptional service.

Key Responsibilities
  • Equipment Delivery and Service: Deliver, service, and pick up medical equipment from facilities, ensuring that all equipment is properly maintained and functioning correctly.
  • Customer Service: Provide exceptional customer service to our clients, responding to their needs and concerns in a timely and professional manner.
  • Equipment Maintenance: Perform routine maintenance on medical equipment, including cleaning, disinfecting, and testing to ensure that it is in good working condition.
  • Communication: Maintain open and effective communication with our operations team, customers, and other stakeholders to ensure that all needs are met and that our services are delivered efficiently.
  • Travel: Travel to facilities to deliver, service, and pick up medical equipment, as needed.
Requirements
  • Valid Driver's License: Must have a valid driver's license and a clean driving record.
  • Ability to Travel: Must be able to travel overnight at times for product transfers within markets.
  • Criminal Background Check: Must be able to pass a criminal background check and preliminary/random drug screening.
  • Availability: Must be available to work in a 24/7 environment on a specific shift.
  • Previous Experience: Previous experience in a service industry is a plus.
  • Leadership Skills: Proven leadership skills and the ability to work independently.
  • Communication Skills: Strong written and verbal communication skills and customer service skills.
  • Physical Demands: Must be able to lift 50 lbs., load/drive box trucks, move large medical devices, and work with medically complex patients at the bedside in the facility.
Why Work for Kreg Therapeutics?
  • Make a Difference: Our products will allow you to make a significant impact in patient care as we serve your community to provide the highest standards of care.
  • Closeness to the Mission: There's less corporate jargon and bureaucracy getting in the way of what you can do and accomplish as a professional.
  • Autonomy: You'll figure out how to get tasks done-and learn a lot in the process.
  • Senior Leadership: You'll work right next to senior leaders, instead of seeing them once a year.
  • Camaraderie: Teamwork is a big part of our small family-like culture.
  • Experimentation: You'll have plenty of chances to test new ideas-and you'll be encouraged to do so.
  • Ownership: You'll feel a sense of ownership and be empowered to make decisions.
Benefits
  • Comprehensive Benefits: Comprehensive benefit package (Medical, Dental, Vision, 401K & Life Insurance).
  • Paid Travel Expenses: Paid travel expenses.
  • Company Phone and Laptop: Company phone and laptop.
  • Vacation, Personal, and Sick Time: Vacation, personal, and sick time.


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