Field Service Representative II, Cardiopulmonary Specialist

5 days ago


Richmond, Virginia, United States LivaNova, PLC Full time
Job Summary

LivaNova, PLC is seeking a highly skilled Field Service Representative II to join our Cardiopulmonary team. As a key member of our team, you will be responsible for inspecting, servicing, and repairing medical equipment in assigned territories.

Key Responsibilities
  • Perform preventive maintenance on medical equipment within scheduled time frames.
  • Sell service business within the territory and work closely with sales to maintain a strong LivaNova presence.
  • Provide corrective maintenance on equipment within assigned territory.
  • Ensure quality standards are met or exceeded in the performance of services provided.
  • Responsible for all assigned company assets, including tools, test equipment, inventory, and documentation.
  • Complete timely paperwork, documentation, and administrative tasks per organizational policy and procedures.
  • Maintain an action plan of personal development and training through goals and objectives to improve job skills and industry knowledge.
  • Work effectively with coworkers, other departments, and customers.
  • Communicate accurate technical findings to enable thorough analysis of problems, root causes, and resolutions.
Requirements
  • Requires a high level of organizational and territory management skills.
  • Demonstrated ability to manage self and prioritize tasks effectively.
  • Requires consistent performance in the ability to use logical methods to identify and solve equipment-related problems.
  • Demonstrated strong interactive people skills, a high degree of customer relations skills, and the ability to relate well to a wide variety of people.
  • Strong focus on customer relations and timely resolution of problems.
  • Demonstrated accountability for field service administrative tasks.
  • Strong analytical and problem-solving skills relating to solving equipment problems.
Education and Experience
  • Requires 2 years of technical college or equivalent.
  • Minimum of 3 years as a Field Service Representative or Hospital Technician.
Benefits
  • Health benefits - Medical, Dental, Vision
  • Personal and Vacation Time
  • Retirement & Savings Plan (401K)
  • Employee Stock Purchase Plan
  • Training & Education Assistance
  • Bonus Referral Program
  • Service Awards
  • Employee Recognition Program
  • Flexible Work Schedules
Our Commitment to Diversity & Inclusion

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent, and free from unlawful discrimination.



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