Evening Guest Services Associate
2 weeks ago
Position Overview:
As a vital member of our team, the Guest Services Representative for the PM Shift plays a crucial role in shaping the guest experience at our boutique hotel. Your responsibilities will include a variety of guest services, ensuring that every visitor feels welcomed and valued.
Work Schedule:
PM Shift - 3pm to 11pm
About Us:
At Geronimo Hospitality Group, we pride ourselves on creating a unique and memorable experience for our guests. Our boutique hotel offers a blend of rugged charm and refined elegance, designed to inspire adventure and exploration.
Your Role:
As the first point of contact for our guests, you will be instrumental in delivering exceptional service. Your duties will include:
- Managing guest check-ins and check-outs, ensuring accurate processing of payments
- Coordinating room assignments and handling pre-arrival preparations
- Addressing guest inquiries and resolving concerns
- Providing information about hotel services and local attractions
- Assisting with luggage handling and storage
- Supporting group check-ins and check-outs
- Collaborating with other departments as needed
Qualifications:
Education:
High school diploma or equivalent required.
Skills and Experience:
To excel in this role, you should possess:
- Strong communication skills and a professional demeanor
- Effective conflict resolution and decision-making abilities
Technical Proficiency:
Familiarity with various computer applications is essential.
Preferred Background:
Previous experience in customer service is advantageous.
Additional Requirements:
U.S. Work Authorization is mandatory.
Employee Benefits:
We offer a range of benefits to support our team members, including employee discounts, paid time off, training and development opportunities, 401K, medical benefits, and access to 24/7 online care.
Equal Opportunity Employer:
Geronimo Hospitality Group is committed to fostering an inclusive workplace.
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