Evening Guest Services Associate

2 weeks ago


Boise, United States Geronimo Hospitality Group Full time
Geronimo Hospitality Group

WORK HOURS
PM Shift - 3pm to 11pm

THE TEAM
Join a unique boutique experience in Boise, where we embrace your adventurous spirit and provide a stay that blends the rugged with the refined. Every detail is crafted to create an unforgettable experience for our guests.

THE ROLE
As a Guest Services Representative, you will be the face of our establishment, often creating the first impression for our guests. This role encompasses a range of responsibilities within the lobby or reception areas, providing a dynamic work environment where you can engage with diverse individuals.

YOUR DAILY RESPONSIBILITIES
  • Manage guest check-ins and check-outs, ensuring all payments are processed accurately.
  • Coordinate room assignments and prepare for guest arrivals.
  • Address and resolve guest inquiries and concerns.
  • Provide information and referrals for various services.
  • Safeguard and manage guest luggage.
  • Assist with group check-ins and check-outs.
  • Collaborate with other departments as needed.

QUALIFICATIONS FOR SUCCESS
Education
  • High school diploma or equivalent.

Experience and Skills
  • Strong communication abilities and a professional demeanor.
  • Proficient in conflict resolution and decision-making.

Technical Skills
  • Competence in using various computer applications.

PREFERRED EXPERIENCE
  • Prior experience in customer service roles.

ADDITIONAL REQUIREMENTS
  • U.S. Work Authorization (mandatory).

EMPLOYEE BENEFITS
We offer a range of benefits for our employees, including discounts, paid time off, training and development opportunities, 401K plans, medical benefits, 24/7 online care, and pet insurance.

Geronimo Hospitality Group is an Equal Employment Opportunity employer.

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