Evening Guest Services Associate
2 weeks ago
WORK HOURS
PM Shift - 3pm to 11pm
THE TEAM
Join a unique boutique experience in Boise, where we embrace your adventurous spirit and provide a stay that blends the rugged with the refined. Every detail is crafted to create an unforgettable experience for our guests.
THE ROLE
As a Guest Services Representative, you will be the face of our establishment, often creating the first impression for our guests. This role encompasses a range of responsibilities within the lobby or reception areas, providing a dynamic work environment where you can engage with diverse individuals.
YOUR DAILY RESPONSIBILITIES
- Manage guest check-ins and check-outs, ensuring all payments are processed accurately.
- Coordinate room assignments and prepare for guest arrivals.
- Address and resolve guest inquiries and concerns.
- Provide information and referrals for various services.
- Safeguard and manage guest luggage.
- Assist with group check-ins and check-outs.
- Collaborate with other departments as needed.
QUALIFICATIONS FOR SUCCESS
Education
- High school diploma or equivalent.
Experience and Skills
- Strong communication abilities and a professional demeanor.
- Proficient in conflict resolution and decision-making.
Technical Skills
- Competence in using various computer applications.
PREFERRED EXPERIENCE
- Prior experience in customer service roles.
ADDITIONAL REQUIREMENTS
- U.S. Work Authorization (mandatory).
EMPLOYEE BENEFITS
We offer a range of benefits for our employees, including discounts, paid time off, training and development opportunities, 401K plans, medical benefits, 24/7 online care, and pet insurance.
Geronimo Hospitality Group is an Equal Employment Opportunity employer.
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