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Guest Services Representative
2 months ago
Position Summary:
As a Front Desk Agent at Hotel 28, you will play a crucial role in ensuring a positive experience for our guests. Your primary duties will include welcoming and registering guests, delivering exceptional service throughout their stay, and managing the check-out process efficiently.
Key Responsibilities:
• Welcome guests upon arrival and assist with the registration process.
• Handle reservations, modifications, and cancellations with precision.
• Act as a hotel operator and provide concierge services to enhance guest satisfaction.
• Maintain a high level of professionalism and courtesy in all interactions.
Qualifications:
• Previous experience in the hospitality industry is preferred but not mandatory.
• A positive demeanor and a strong commitment to customer service are essential.
• Ability to manage multiple tasks while maintaining attention to detail.
• Strong problem-solving skills to address guest inquiries and concerns effectively.
• Excellent communication skills to convey information clearly and concisely.
• Capability to work well under pressure and in fast-paced environments.
Additional Skills:
• Proficiency in basic financial operations and arithmetic functions.
• Ability to comprehend and draft simple instructions and correspondence.
• A proactive approach to identifying and resolving potential issues.