Area Manager
4 days ago
At Diversified Maintenance-RWS, LLC, we are seeking a highly skilled and experienced Area Manager to join our team. As an Area Manager, you will be responsible for overseeing the daily operations of our janitorial services, ensuring that our customers receive the highest level of service and satisfaction.
Key Responsibilities:- Recruit, train, and develop a team of hourly employees to ensure seamless service delivery.
- Champion our company's strategic principles, core values, and people culture to drive business success.
- Manage labor budgets, assign tasks, and inspect work to ensure quality and efficiency.
- Conduct new hire orientations, safety training, and job training to empower employees to perform tasks safely and efficiently.
- Prepare and review paperwork, including time sheets, accident reports, and employee training records.
- Establish and maintain strong relationships with customers through regular visits and effective communication.
- Resolve customer complaints and concerns in a timely manner to maintain high customer satisfaction.
- Monitor accounts for work order opportunities and additional work that can be added to the contract.
- Ensure all mandatory quality control site visits are completed and recorded.
- Business-level English proficiency in verbal and written communication.
- Two to three years of management experience in a related field, with janitorial industry experience preferred.
- Ability to multitask, adapt to changing environments, and demonstrate a customer service and satisfaction mindset.
- High school degree or equivalent.
- Leadership effectiveness, ability to motivate, train, and develop team members.
- Knowledge of carpet care and cleaning, floor care chemicals, and operation of floor care equipment.
- Thoroughness, dependability, tact, and courtesy, with the ability to work in a team environment and use good judgment.
- Effective use of technology, including the internet, email, Word, and Excel, as well as the ability to utilize technology to recruit, onboard, and manage employee data.
- Bi-lingual (English/Spanish) a plus, depending on account.
This job may require lifting objects up to 50lbs, with frequent lifting and carrying of objects weighing up to 25lbs. Other physical demands include reaching, climbing, stooping, and kneeling, lifting, carrying, pushing, and pulling, writing, and seeing.
Licenses and Certifications:Must possess a valid state driver's license to fulfill the duties of this position, as significant travel between accounts is required. Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required.
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