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SMB Customer Success Specialist

2 months ago

Austin, Texas, United States Procore Technologies Full time
Role Overview

As a Customer Success Manager, you will be pivotal in nurturing and enhancing the relationship with our clients throughout their journey with us. Your primary responsibility will be to take complete ownership of your designated customer portfolio.

Key Responsibilities
  • Engagement: Actively engage with annual customers to ensure they derive maximum value from our offerings.
  • Renewals: Drive the renewal process by demonstrating the tangible benefits and outcomes our solutions provide.
  • Value Delivery: Assist clients in achieving their business objectives through tailored proposals and strategic guidance.
Qualifications

The ideal candidate will possess a strong background in customer relationship management, with a focus on small and medium-sized businesses. You should be adept at understanding client needs and translating them into actionable strategies.