Customer Success Specialist

2 weeks ago

Austin, Texas, United States Environmental Solutions Group Full time
Job Title: Customer Success Specialist

The Customer Success Specialist position is a critical role in driving customer retention and growth for Environmental Solutions Group. This position is responsible for developing and maintaining long-term business relationships with customers, ensuring their satisfaction, and identifying opportunities for upsells or referrals.

Key Responsibilities:
  • Serve as the primary point of contact for assigned accounts, building trust and rapport with customers.
  • Review customer journeys to identify areas of opportunity and provide consultative guidance to help clients overcome issues and achieve their goals.
  • Collaborate with internal teams, including project managers and third-party service providers, to ensure timely delivery of projects.
  • Develop and implement customer success strategies and best practices, working closely with the creative team.
  • Communicate effectively with internal and external stakeholders, including senior-level management, to understand customer needs and maximize retention and growth.
  • Maintain accurate records of customer interactions, success metrics, and data as directed.
Requirements:
  • Associate's degree or equivalent work experience required.
  • 3-5 years of experience in communications, marketing, sales, account management, or customer success.
  • Strong verbal and written communication, strategic planning, and project management skills.
  • Analytical and process-oriented mindset.
  • Ability to work independently and as part of a team, with a strong sense of urgency and self-motivation.
Competencies:
  • Builds and manages collaborative relationships.
  • Customer impact.
  • Results-driven.

Environmental Solutions Group is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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