Senior SMB Account Manager

2 weeks ago

Austin, Texas, United States Navan Full time
Join Navan's Dynamic Team as a Senior SMB Account Manager

We're seeking a seasoned Account Manager to drive growth and success in our rapidly expanding SMB segment. As a key member of our team, you'll have the opportunity to work strategically and collaboratively with other teams to build a scalable and adaptable business.

Key Responsibilities:
  • Master the Navan Value Proposition: Develop a deep understanding of our solutions, products, and value proposition to effectively communicate with customers.
  • Establish Strategic Relationships: Build consultative, results-driven relationships with multiple customers, driving growth and revenue.
  • Customer Support and Escalation: Respond to customer requests, help them through escalation steps, and problem-solve to create new processes where necessary.
  • Feedback and Optimization: Provide feedback to scaled AM and product teams, thinking strategically about optimizing our team for success.
  • Account Monitoring and Satisfaction: Monitor consumption and satisfaction of current accounts, ensuring total adoption of Navan to drive revenue.
What We're Looking For:
  • Experience: 1+ year(s) of working experience within a success/support environment.
  • Strategic Thinking: We're still ironing out our processes, and we need someone who will speak up if they see a better way to do things.
  • Strong Communication: You'll work with many teams and customers, requiring empathy and specificity in communicating about technical issues.
  • Organizational Skills: Able to move quickly through and deliver on multiple tasks and priorities.
  • Adaptability: Flexible and patient with the needs of a scaling startup environment.
  • Curiosity: Always looking for opportunities to learn, grow, and get to the bottom of complex customer issues.
  • Collaboration: Enjoy working with others, providing feedback, and helping your team streamline their process.
  • Education: Bachelor's degree preferred but not required.

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