Customer Care Associate

5 days ago


Fort Lauderdale, Florida, United States Staff My Agency Full time

Join Our Team as a Customer Care Associate

Staff My Agency is on the lookout for a dedicated Customer Care Associate to enhance our customer service team. This role is pivotal in delivering outstanding support for our clients, ensuring their needs are met with professionalism and care. Previous experience in the insurance sector is not required, as we provide comprehensive training for the right individual who possesses the necessary skills.

If you have a passion for assisting others and a keen insight into customer motivations, this opportunity is tailored for you. As a Customer Care Associate, your primary focus will be on building customer loyalty and improving the overall experience for our clients.

Key Responsibilities:

  • Manage incoming calls and greet clients warmly.
  • Cultivate customer relationships and conduct follow-ups as needed.
  • Deliver timely, accurate, and friendly service, addressing inquiries related to insurance, policy modifications, claims, and billing.
  • Guide clients through insurance options using a needs-based assessment approach.

What We Offer:

  • Competitive base salary with commission and bonus opportunities
  • Paid time off, including vacation and personal/sick days
  • Retirement savings plan with company matching
  • Group life insurance coverage
  • Opportunities for professional growth and valuable experience within the agency

Qualifications:

  • Excellent communication skills, both written and verbal
  • Self-driven and detail-oriented mindset
  • Ability to proactively solve problems
  • Team-oriented with a strong ability to assess customer needs
  • Must be willing to obtain Property Casualty license
  • Must be willing to obtain Life and Health license

This position is with an independent contractor agent, and all employees are required to complete necessary licensing and training. Join us in making a difference in our clients' lives



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