Customer Experience Coordinator

1 day ago


Fort Lauderdale, Florida, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at Marshalls. As a key member of our store operations team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and ensuring a clean and organized store environment.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service and promoting a positive internal and external customer experience
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and ability to multitask
  • Excellent communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player with the ability to work effectively with peers and supervisors
What We Offer

Marshalls offers a competitive starting pay range of $13.00 to $13.50 per hour, as well as a range of benefits, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, and more. We are an equal opportunity employer and welcome applicants from diverse backgrounds.



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