Customer Service Associate

2 weeks ago


Fort Lauderdale, Florida, United States PIP, Fort Lauderdale, FL Full time
Job Overview

PIP, a leading Printing, Signage, and Marketing Services company in Fort Lauderdale, FL, is seeking an experienced Customer Service Representative to join our team.

Key Responsibilities
  • Provide exceptional customer service through various communication channels, including phone, email, and in-person interactions.
  • Collaborate with customers to understand their needs and preferences, and offer tailored solutions to meet their requirements.
  • Stay up-to-date on company products and services, and effectively communicate their value to customers.
  • Work closely with the sales team to identify opportunities for upselling and cross-selling.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong problem-solving skills, with the ability to think critically and resolve customer issues efficiently.
  • Proficiency in computer software and systems, with the ability to learn new technologies quickly.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Preferred Qualifications
  • Previous experience in customer-facing roles, preferably in a business-to-business setting.
  • Knowledge of printing and signage industry, including direct mail and automated marketing.
  • Experience with PrintSmith or PrintersPlan software.


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