Customer Service Associate
2 weeks ago
PIP, a leading Printing, Signage, and Marketing Services company in Fort Lauderdale, FL, is seeking an experienced Customer Service Representative to join our team.
Key Responsibilities- Provide exceptional customer service through various communication channels, including phone, email, and in-person interactions.
- Collaborate with customers to understand their needs and preferences, and offer tailored solutions to meet their requirements.
- Stay up-to-date on company products and services, and effectively communicate their value to customers.
- Work closely with the sales team to identify opportunities for upselling and cross-selling.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Strong problem-solving skills, with the ability to think critically and resolve customer issues efficiently.
- Proficiency in computer software and systems, with the ability to learn new technologies quickly.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Previous experience in customer-facing roles, preferably in a business-to-business setting.
- Knowledge of printing and signage industry, including direct mail and automated marketing.
- Experience with PrintSmith or PrintersPlan software.
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