Patient Access Coordinator

3 weeks ago


Gloucester VA USA, United States Riverside Health System Full time
Job Summary

As a Patient Access Representative with Riverside Health System, you will play a vital role in ensuring the smooth registration process for patients. Your primary responsibility will be to register patients into the software system, while providing exceptional customer service. You will also be responsible for maintaining patient safety through correct patient identification practices and ensuring the integrity of registration data.

Key Responsibilities
  • Obtain and validate patient information, registering patients into the system with a high level of customer service.
  • Ensure all necessary demographic and financial data are obtained and documented into the system.
  • Maintain patient safety through correct patient identification practices and maintain strict confidentiality in all matters relating to patient PHI.
  • Work daily reports and account work queues to ensure the integrity of registration data.
  • Handle patient inquiries related to registration.
  • Calculate payment information, accept funds and credit accounts accordingly for Time of Service collections.
  • Ensure EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
  • Complete forms and collect documents as needed based on the registration type.
Requirements

Education
  • High School Diploma or GED, (Required)
Experience
  • 1 year Billing/Customer Service/Patient Registration (Preferred)
Licenses and Certifications
  • Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)


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