Customer Experience Leader

6 days ago


Boca Raton, Florida, United States Chico's FAS Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Store Manager to lead our retail team at Chico's FAS. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities:
  • Performance Culture: Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies.
  • Leadership and Development: Establish clear expectations, hold team members accountable, and develop talent through ongoing coaching and training.
  • Financial Management: Control payroll and supply budgets, oversee financial activities, and ensure compliance with company policies.
  • Customer Experience: Model and promote exceptional customer service, ensure prompt resolution of customer concerns, and maintain a fast and efficient register experience.
  • Talent Acquisition and Development: Attract, recruit, and retain top talent, develop talent through training and coaching, and assess and coach team members on performance.
Requirements:
  • Education: High School diploma or equivalent required.
  • Experience: 3+ years of retail management experience required.
  • Skills: Excellent communication, verbal, and written skills, proven customer service skills, and strong organizational skills.
Physical Requirements:
  • Constant Walking/Standing: 8-hour shift.
  • Occasional Lifting: Up to 50 lbs. (1-33% of 8-hour shift).
  • Frequent Climbing: 34%-66% of 8-hour shift.

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