Customer Experience Leader
6 days ago
Job Summary: We are seeking a highly skilled and experienced Store Manager to lead our retail team at Chico's FAS. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.
Key Responsibilities:- Performance Culture: Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies.
- Leadership and Development: Establish clear expectations, hold team members accountable, and develop talent through ongoing coaching and training.
- Financial Management: Control payroll and supply budgets, oversee financial activities, and ensure compliance with company policies.
- Customer Experience: Model and promote exceptional customer service, ensure prompt resolution of customer concerns, and maintain a fast and efficient register experience.
- Talent Acquisition and Development: Attract, recruit, and retain top talent, develop talent through training and coaching, and assess and coach team members on performance.
- Education: High School diploma or equivalent required.
- Experience: 3+ years of retail management experience required.
- Skills: Excellent communication, verbal, and written skills, proven customer service skills, and strong organizational skills.
- Constant Walking/Standing: 8-hour shift.
- Occasional Lifting: Up to 50 lbs. (1-33% of 8-hour shift).
- Frequent Climbing: 34%-66% of 8-hour shift.
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