Customer Service Operations Leader

2 weeks ago


Boca Raton, Florida, United States Southern Coast Services Full time
Job Overview

Salary:
$50,000-$75,000/year plus spiffs and bonuses.

We value excellence and are looking for a leader who can create opportunities for growth and success.

About Us

At Southern Coast Services, we pride ourselves on our commitment to quality and customer satisfaction. Our reputation has been built over years of dedicated service in the home service industry. Our team is composed of top-tier professionals who are passionate about their work and strive for excellence in every task.

Our Mission

We specialize in providing exceptional plumbing, air conditioning, and electrical services, ensuring that our clients receive the best possible care and attention.

Why Consider This Role

We are a well-established company that invests in its workforce, offering genuine opportunities for professional advancement. Our Call Center Managers enjoy comprehensive benefits, including health insurance, paid holidays, and vacation time, as well as incentive programs and a supportive work environment.

Your Key Responsibilities

As a Call Center Manager, you will oversee a team of Customer Service Representatives and Dispatchers, focusing on achieving departmental goals related to booked calls and sales.

Core Responsibilities Include:

  • Leading and training staff to effectively convert inquiries into scheduled service appointments.
  • Managing dispatch operations to ensure optimal technician assignment for each job.
  • Developing and refining call scripts to enhance clarity and effectiveness.
  • Gaining in-depth knowledge of the market to understand customer needs and engagement strategies.
  • Monitoring staff performance through call reviews and providing constructive feedback to enhance sales techniques.
  • Establishing a measurable coaching and training framework.
  • Demonstrating how individual contributions impact overall company success.
  • Ensuring adequate staffing levels to meet business demands and seasonal fluctuations.

Qualifications and Skills

  • Proven ability to inspire growth and development within team members.
  • Exceptional customer service skills.
  • Strong leadership capabilities to drive team performance towards business objectives.
  • Detail-oriented with excellent organizational skills and the ability to communicate effectively in a fast-paced environment.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Minimum of 2 years of experience in Call Center Management is required.
  • Familiarity with ServiceTitan is preferred.

What We Provide

  • Competitive compensation for top performers.
  • Medical Insurance with 50% of premiums covered for health, dental, and vision.
  • Generous paid time off, including holidays and birthdays.
  • Access to the latest technology and integrated software tools.
  • A supportive work culture that values teamwork and camaraderie.

If you are seeking a meaningful career where your contributions are valued and you can make a significant impact, consider this opportunity with Southern Coast Services.

We are an equal opportunity employer.



  • Boca Raton, Florida, United States Southern Coast Services Full time

    Job OverviewSalary: We value excellence and seek individuals who thrive in a supportive environment, where opportunities for growth are abundant.About UsOur company is experiencing continuous growth because we prioritize hiring top talent, and our clients appreciate our commitment to quality. With a longstanding presence in the industry, we have established...


  • Boca Raton, Florida, United States Southern Coast Services Full time

    Job OverviewSalary: We value excellence and seek individuals who thrive in a supportive environment where opportunities for growth are abundant.About UsOur company continues to expand because we prioritize hiring top talent, and our clients appreciate our commitment to quality. With a longstanding presence in the industry, we have built a reputation for...

  • Crew Leader

    5 days ago


    Boca Raton, Florida, United States Window Hero Full time

    About Window HeroWe are a relational company that values the person as much as the project. Our people are our greatest strength, and we invest in personal growth and developing strong teams. We have developed a strong culture of growth and accountability within our franchise system.We offer recurring services that clients need on a regular basis. We love...

  • Crew Leader

    2 days ago


    Boca Raton, Florida, United States Window Hero Full time

    About Window HeroWe are a relational company that values the person as much as the project. Our people are our greatest strength, and we invest in personal growth and developing strong teams. We have developed a strong culture of growth and accountability within our franchise system.We offer recurring services that clients need on a regular basis. We love...


  • Boca Raton, Florida, United States James Perse Full time

    JOIN OUR TEAM AS A RETAIL OPERATIONS LEADERPOSITION OBJECTIVEThe Retail Operations Leader is accountable for overseeing all facets of the retail establishment, including sales performance, team management, product offerings, customer engagement, and ensuring outstanding service delivery. This role is essential in fostering a constructive and efficient work...


  • Boca Raton, Florida, United States Aritzia Full time

    THE TEAMThe Store Management Department is dedicated to guiding our specialized teams in the art of clothing sales and providing exceptional customer experiences.THE OPPORTUNITYAs a vital member of the Store Management Department, you will inspire and lead teams focused on clothing sales, delivering outstanding client experiences, and fostering strong client...


  • Boca Raton, Florida, United States EssilorLuxottica Full time

    GENERAL FUNCTIONThe Retail Operations Leader serves as a pivotal figure in the absence of, or in collaboration with, the Store Manager, embodying the essence of a business proprietor within the LensCrafters framework. This role signifies LensCrafters as the foremost destination for comprehensive vision solutions within the community, ensuring the achievement...


  • Boca Raton, Florida, United States HCM Unlocked Full time

    Position Overview: HR Operations Team Leader We are in search of a skilled and proactive HR Operations Team Leader to guide and oversee our dedicated team of HR specialists providing business-to-business outsourcing solutions. The successful candidate will possess a robust background in human resources management, outstanding leadership capabilities, and a...


  • Boca Raton, Florida, United States Chico's FAS Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Store Manager to lead our retail team at Chico's FAS. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key Responsibilities:Performance Culture: Analyze sales reports and KPIs to determine...


  • Boca Raton, Florida, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Compass Group Careers. As a Cashier/Food Service Worker, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and maintaining a clean and organized work environment.Key Responsibilities:Customer...


  • Boca Raton, Florida, United States First Coast Energy Full time

    No Prior Experience NecessaryAvailable Positions: Full-Time and Part-TimeCompensation: $12-$13 per hour plus Bonus PotentialJob CategoriesCustomer ServiceRetailConvenience Store OperationsComprehensive Benefits PackageMedical, Dental, Vision, and Life Insurance (for Full-Time Employees)Paid Time Off, Holidays, and Sick Leave (for Full-Time Employees)Employee...


  • Boca Raton, Florida, United States The Ladders Full time

    Key Responsibilities: Oversee that all operational activities are conducted in a suitable and cost-efficient manner.Enhance operational management frameworks, methodologies, and industry best practices.Ensure the organization's procedures remain compliant with legal standards.Develop strategic and operational goals.Analyze financial metrics and leverage them...


  • Boca Raton, Florida, United States FlexShopper Full time

    Job Summary:The Customer Service Lead will be responsible for handling escalated calls for collections, customer service, and order management departments. This role is a liaison between front-line phone reps and unit supervisors, providing interdepartmental support within the organization's lines of business.Key Responsibilities:Handle customer escalation...


  • Boca Raton, Florida, United States East Coast Services Full time

    PROUDLY SERVICING SOUTH FLORIDA Yellowstone Local Presents: East Coast Services, Inc Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a...


  • Boca Raton, Florida, United States Orangetheory Full time

    Job SummaryAs a Customer Service/Sales Associate at Orangetheory, you will be responsible for providing exceptional guest experiences and driving studio growth through sales and membership sales.Key Responsibilities:Guest Services: Greet every guest with enthusiasm, energy, and knowledge, ensuring a welcoming and inclusive environment.Front Desk Operations:...


  • Boca Raton, Florida, United States Chick-fil-A Full time

    About the RoleAt Chick-fil-A, we're more than just a fast food chain - we're a team of dedicated individuals who strive to provide exceptional customer service and create a welcoming atmosphere for our guests.Key ResponsibilitiesProvide Excellent Customer Service: Ensure every guest leaves with a smile by being attentive, friendly, and responsive to their...


  • Boca Raton, Florida, United States Insight Global Full time

    Insight Global is in search of a proficient Marine Survey Operations Leader for one of our esteemed clients, a prominent engineering firm renowned for its extensive coastal engineering expertise. This role is available in multiple locations. The successful candidate will oversee a team of survey specialists, responsible for the allocation and upkeep of...


  • Boca Raton, Florida, United States Travel Placement Service Full time

    Job OverviewWe are seeking a highly skilled and experienced Director of Global Sales and Account Development to join our team at Travel Placement Service. As a key member of our organization, you will be responsible for building and leading high-performing sales teams, fostering long-term relationships with clients, and ensuring outstanding customer...


  • Boca Raton, Florida, United States RAYUS Radiology Full time

    Join RAYUS Radiology as a Healthcare Customer Service Specialist RAYUS Radiology is dedicated to transforming the field of radiology, making it an essential component in diagnosis and treatment. We are currently seeking a Healthcare Customer Service Specialist to enhance our team. This role is pivotal in delivering exceptional patient-focused services,...


  • Boca Raton, Florida, United States Windward Risk Managers Full time

    Job OverviewLocationRemoteCompensation$26.44 per hourPosition Summary:This role is integral to our Operations Customer Service Team, focusing on managing escalated and intricate issues that arise through customer interactions. The position demands the ability to make informed decisions that extend beyond standard protocols, necessitating strong...